{"id":20236,"date":"2020-09-17T19:02:31","date_gmt":"2020-09-17T23:02:31","guid":{"rendered":"https:\/\/www.litmus.com\/?p=20236"},"modified":"2020-09-17T19:02:33","modified_gmt":"2020-09-17T23:02:33","slug":"litmus-live-week-2020-day-4-highlights","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/litmus-live-week-2020-day-4-highlights","title":{"rendered":"Litmus Live Week 2020: Day 4 Highlights"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_5f5fe8a555a4e\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p>We\u2019re in the homestretch of <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/conference\/week\/\">Litmus Live Week<\/a>, and it has been pretty awesome so far. Day 4 today was no exception! <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/jainamistry\/\">Jaina Mistry<\/a>, <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/lily-worth-40055671\/\">Lily Worth<\/a>, and I share our key takeaways from today\u2019s live sessions. Scroll on down&#8230;<\/p>\n<p>But if you want to catch up on highlights from earlier in the week first, check \u2018em out here:<\/p>\n<ul>\n<li><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-week-2020-day-1-highlights\/\">Day 1 highlights<\/a><\/li>\n<li><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-week-2020-day-2-highlights\/\">Day 2 highlights<\/a><\/li>\n<li><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-week-2020-day-3-highlights\/\">Day 3 highlights<\/a><\/li>\n<\/ul>\n<p>By the way, it\u2019s not too late to <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/litmus-live-week.heysummit.com\/checkout\/complete-order\/\">sign up for Litmus Live Week<\/a>. For real! It\u2019s 100% free, you can still watch <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/conference\/week\/#friday\">Friday\u2019s sessions<\/a>, plus get the recordings of everything else you missed after we wrap up.<\/p>\n<p>Anyway, on to today\u2019s takeaways!<\/p>\n<h3>Do Email Subscription Pop-Ups Really Work? | Mike Nelson @ Really Good Emails<\/h3>\n<p>Fact: Pop-ups are annoying. But they\u2019re effective for growing your email subscriber list\u2026 or are they? Mike Nelson from Really Good Emails shared the research he found about pop-ups, why people hate them, how they can be better, and his journey with testing out the research himself on the Really Good Emails website. Here are the key takeaways&#8230;<\/p>\n<h4>Pop-ups are annoying and can penalize you<\/h4>\n<p>Yes, we know pop-ups are annoying, but just how annoying? According to the Coalition for Better Ads, nearly 75% of people surveyed find pop-ups very or extremely annoying. They also find them distracting and creepy.<\/p>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-20508\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.11.11-AM-1024x575.png\" alt=\"session slide on all the pop-up feelings: insulted, tricked, frustrated, instantly unengaged\" width=\"1024\" height=\"575\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.11.11-AM-1024x575.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.11.11-AM-300x168.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.11.11-AM-768x431.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.11.11-AM.png 1474w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">DO NOT NEG YOUR SUBSCRIBERS IN POP-UPS. Do not shame your potential subscribers with stuff like &quot;No, I don&#39;t like money and I&#39;m a bad person&quot;. <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive<\/a>  <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLiveWeek?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLiveWeek<\/a><\/p>\n<p>&mdash; Anne Tomlin (@pompeii79) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/pompeii79\/status\/1306603353506545666?ref_src=twsrc%5Etfw\">September 17, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>As if that\u2019s not bad enough already, Google also penalizes your search rankings if your pop-up covers the main content after landing, appears as an interstitial, or forces the dismissal of a standalone interstitial before accessing content.<\/p>\n<h4>Build relationships, not lists<\/h4>\n<p>So it\u2019s important to change your focus from vanity metrics like list growth and open rates to your relationship with your subscribers.<\/p>\n<p>Mike tried a crazy thing and removed the email subscription pop-up on his website. It may not be a surprise to you that his list size started declining, but the insight here is that it actually revealed a weakness in his email marketing program. A subset of his readers didn\u2019t like his emails enough to stay subscribed, so he focused on the relationship with his subscribers and asked them for feedback.<\/p>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-20509\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.22.17-AM-1024x575.png\" alt=\"session slide on the pop-up fix: ask unsubscribers for feedback, email them personally, see if there's a trend, see what's missing, see what's annoying\" width=\"1024\" height=\"575\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.22.17-AM-1024x575.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.22.17-AM-300x168.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.22.17-AM-768x431.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.22.17-AM.png 1474w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n<p>After making adjustments and without a pop-up hiding underlying issues, he saw an uptick in subscribers again and can now better predict organic growth.<\/p>\n<h4>Shift the pop-up mentality: Go from nagging to nudging<\/h4>\n<p>No one likes to be nagged. But <em>nudging<\/em> is more like a gentle prod, so how can pop-ups nudge and remove friction? It\u2019s all about showing value to your potential subscribers by being clear in your headline and copy and using social proof, for example. Essentially, how can you create a positive impact on your readers?<\/p>\n<img decoding=\"async\" class=\"alignnone wp-image-20510 size-large\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.15.35-AM-1024x575.png\" alt=\"session slide: positive impact on the readers, not the business\" width=\"1024\" height=\"575\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.15.35-AM-1024x575.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.15.35-AM-300x168.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.15.35-AM-768x431.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screen-Shot-2020-09-17-at-9.15.35-AM.png 1474w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n<h3>Cause and Effect: A Fireside Chat on Inclusivity in Marketing | Kevin Tyler @ UCLA School of Nursing, Cynthia Price @ Litmus<\/h3>\n<p>Kevin spoke with Cynthia about the importance of prioritizing inclusiveness in every aspect of your marketing strategy and the responsibility of brands to showcase diverse voices, and finding those viewpoints that support your company&#8217;s mission and values. Here are the key takeaways:<\/p>\n<h4>Brave decisions &amp; brand values<\/h4>\n<p>Brave decisions need to be made in marketing to normalize diversity. We need to open minds through message execution. Kevin referenced <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/2020\/06\/how-inclusive-marketing-starts-with-one-brave-decision\/\">his post for Campaign Monitor<\/a> this year, written shortly after George Floyd\u2019s death.<\/p>\n<p>Authentic approaches are required. Values and purpose should be the North Star, not transactions. Overall brand equity is a long gain.<\/p>\n<h4>Internal changes &amp; DEI programs<\/h4>\n<p>Cynthia asked how companies can be kept accountable and how we can make change happen. Kevin expressed that the only way you can truly understand how another life lives is you have to get close to it (he referenced Bryan Stevenson&#8217;s book, &#8220;<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/justmercy.eji.org\/\">Just Mercy<\/a>&#8220;). Investment in the local community, agencies can be insular, people in our neighborhood could give us a better understanding.<\/p>\n<p>For a DEI program to become infused in company culture, intent is very important. Don&#8217;t hire a DEI Manager as protection from being sued. Hire someone who can navigate you to being better as a company or as people.<\/p>\n<h4>Better marketers<\/h4>\n<p>These difficult conversations are ones that have to be had now. Systemic racism needs to be broken apart. We need to educate ourselves on how we got here, we need to learn and collect information to be better marketers.<\/p>\n<p>The more you know about the world, the easier it is to message to the people you want to message to.<\/p>\n<p>At the end of the session, Kevin recommended two more books:<\/p>\n<ul>\n<li>&#8220;<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.amazon.com\/dp\/B076526LW5\/\">The Color of Money: Black Banks and the Racial Wealth Gap<\/a>&#8221; by Mehrsa Baradaran<\/li>\n<li>&#8220;<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.amazon.com\/dp\/1631494538\/\">The Color of Law<\/a>&#8221; by Richard Rothstein<\/li>\n<\/ul>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-20512\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-1024x660.png\" alt=\"Kevin Tyler showing off the book The Color of Law\" width=\"1024\" height=\"660\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-1024x660.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-300x193.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-768x495.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-1536x989.png 1536w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-2048x1319.png 2048w, https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/09\/Screenshot-2020-09-17-at-16.52.11-1-1800x1159.png 1800w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n<h3>Beyond the Shiny New Thing to the Marketing Mindset in the Digital World | Tom Fishburne @ Marketoonist<\/h3>\n<p>With new technology, marketers have the ability to connect with consumers more directly and deeply than ever before. But our marketing mindset has not kept up with that potential.<\/p>\n<p>Learn how brands can connect and engage in moments that matter and bring the right mindset to take full advantage of email as a marketing channel.<\/p>\n<p>Here are the key takeaways:<\/p>\n<h4>Identify your \u201cneed in the moment\u201d<\/h4>\n<p>In the moment, people are more loyal to what their \u201cneed in the moment\u201d is rather than a specific brand. By identifying your customers\u2019 \u201cneed in the moment\u201d and building a marketing strategy from that, you\u2019ll achieve a much more successful and creative marketing strategy.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">If we&#39;re not careful we can forget that consumers don&#39;t care about our brands as much as we do <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/tomfishburne?ref_src=twsrc%5Etfw\">@tomfishburne<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLiveWeek?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLiveWeek<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/3xTNya7v19\">pic.twitter.com\/3xTNya7v19<\/a><\/p>\n<p>&mdash; Cynthia Price (@cynthiahprice) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/cynthiahprice\/status\/1306648211029884930?ref_src=twsrc%5Etfw\">September 17, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Red Roof Inn identified their need in the moment (bad weather, cancelled flights) to help them win on keywords and get the bookings they weren\u2019t able to get by competing directly with bigger brands.<\/p>\n<p>What are the moments that matter for your audience?<\/p>\n<h4>Humor can be an act of empathy<\/h4>\n<p>Humor can help your brand stand out from the crowd and help you connect with your audience. It\u2019s about finding the right type of humor that\u2019s appropriate for your brand and audience.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">I hope marketers remember this chart from <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/tomfishburne?ref_src=twsrc%5Etfw\">@tomfishburne<\/a> when April Fools Day rolls back around and strive for high empathy&#8211;if they feel like they absolutely have to participate in this minefield of a holiday. <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLiveWeek?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLiveWeek<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/y7zK2IbxrF\">pic.twitter.com\/y7zK2IbxrF<\/a><\/p>\n<p>&mdash; Chad S. White (@chadswhite) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/chadswhite\/status\/1306652820431679488?ref_src=twsrc%5Etfw\">September 17, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Try to apply some affiliative humor\u2014amusing others as a way to facilitate relationships\u2014to your next email campaign to connect with your audience more with a shared sense of humor.<\/p>\n<h4>Be data-driven, not data-blinded<\/h4>\n<p>Marketers have got access to more data than ever before. But if we\u2019re not careful we can be mypoic about how we apply it.<\/p>\n<p>https:\/\/twitter.com\/BrookeAMcDaniel\/status\/1306649401142784001<\/p>\n<p>Understanding the difference between correlation and causation can help you avoid letting data lead your astray and towards bad decisions.<\/p>\n<p>Ask yourself, are you looking at the data that really matters to your strategy.<\/p>\n<h3>What else is the email community gushing about?<\/h3>\n<p>https:\/\/twitter.com\/JonDoesEmails\/status\/1306708414882603011<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Ahem. <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/samarowais?ref_src=twsrc%5Etfw\">@samarowais<\/a> mic drop moment during <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLiveWeek?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLiveWeek<\/a> on her 3-Step Process to Conversion. I was like, &quot;Yeah&#8230; what then?&quot; <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/fhkXn4Awet\">pic.twitter.com\/fhkXn4Awet<\/a><\/p>\n<p>&mdash; D@mon Mitchell (@damonre) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/damonre\/status\/1306695366549467137?ref_src=twsrc%5Etfw\">September 17, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">CSS Art in email session.  This made me laugh so hard I scared the kittens! <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLiveWeek?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLiveWeek<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/n0sB7t03Wb\">pic.twitter.com\/n0sB7t03Wb<\/a><\/p>\n<p>&mdash; Anne Tomlin (@pompeii79) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/pompeii79\/status\/1306673481153753093?ref_src=twsrc%5Etfw\">September 17, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>And, oh, <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/top-3-things-marketers-need-to-know-about-apple-ios-14\/\">by the way<\/a>&#8230; \ud83d\ude09<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Psst&#8230; amidst all of the <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLiveWeek?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLiveWeek<\/a> learnings we have some news to share. Testing is available NOW in Litmus for iOS 14 in iPhone 11 and iPhone 11 Dark Mode! Get testing <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/EmailGeeks?src=hash&amp;ref_src=twsrc%5Etfw\">#EmailGeeks<\/a> \ud83d\udc40<\/p>\n<p>&mdash; Litmus (@litmusapp) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp\/status\/1306626431401758733?ref_src=twsrc%5Etfw\">September 17, 2020<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What happened on day 4 of Litmus Live Week 2020? Check out our top takeaways from sessions on email subscription pop-ups, inclusivity, and branding.<\/p>\n","protected":false},"author":1,"featured_media":19958,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[488],"blog_category":[56],"class_list":["post-20236","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-litmus-live","blog_category-conferences-events"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Litmus Live Week 2020: Day 4 Highlights - Litmus<\/title>\n<meta name=\"description\" content=\"What happened on day 4 of Litmus Live Week 2020? 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