{"id":24268,"date":"2016-02-01T12:25:00","date_gmt":"2016-02-01T17:25:00","guid":{"rendered":"https:\/\/www.litmus.com\/?p=24268"},"modified":"2025-12-12T09:59:20","modified_gmt":"2025-12-12T14:59:20","slug":"the-ultimate-guide-to-gmx-and-web-de-how-do-they-display-your-emails","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/the-ultimate-guide-to-gmx-and-web-de-how-do-they-display-your-emails","title":{"rendered":"The Ultimate Guide to GMX Email and Web.de"},"content":{"rendered":"\n\n\t
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Founded in 1988,\u00a0United Internet AG<\/a>\u00a0is one of Germany\u2019s leading ISPs, and the parent company of several webmail clients. Between all their services, they have over 47 million customer accounts.<\/p>\n

One of United Internet\u2019s email clients is GMX, which was founded in 1997. GMX is owned by Global Mail Exchange, a subsidiary of United Internet AG, and has more than 19 million users. It offers a free webmail client,\u00a0GMX Freemail<\/a>, which, much like AOL Mail and Gmail, is advertising-supported. It also offers paid options\u2014TopMail<\/a>\u00a0and\u00a0ProMail<\/a>\u2014which offer additional storage and email addresses for members residing in Germany, Austria, and Switzerland.<\/p>\n

WEB.DE, founded in 1995, is another email client provided by United Internet. It has 15 million users, and also offers a free, advertising-supported webmail client, WEB.DE Freemail. It also offers professional, fee-based solutions for those with larger email needs.<\/p>\n

Nearly\u00a054%<\/a>\u00a0of emails in Germany are opened in GMX or WEB.DE. If you\u2019re based in Germany, Austria, or Switzerland (or one of your offices is), or you\u2019re emailing subscribers based in those countries, then you should be aware of how your emails display in these clients\u2014and if they\u2019ll even reach the inbox.<\/p>\n

A LOOK AT THE CLIENTS + THEIR TOOLS<\/h2>\n

MOBILE APPS + FLEXIBLE ACCESS<\/h3>\n

Both GMX and WEB.DE make it easy to access email anywhere, on any device. Users can check email via the webmail client and POP3\/IMAP. In addition, both clients offer iOS, Android, and Windows Phone apps.<\/p>\n

MANY EMAIL ADDRESSES, ONE APP<\/h3>\n

GMX Freemail users are granted two email addresses with the domain of @gmx.de (Germany), @gmx.at (Austria), @gmx.ch (Switzerland), or @gmx.net. Both email addresses can be hooked up within one interface, so users can access all of their mail\u2014personal and business\u2014within one app.<\/p>\n

For those with paying GMX ProMail and TopMail accounts, they are granted more email addresses, as well as a wider array of domains to choose from.<\/p>\n

WEB.DE users are granted one email address with the @web.de domain. There are\u00a0premium services<\/a>\u00a0for users that need more addresses.<\/p>\n

EMAIL ACTIONS IN THE BROWSER<\/h3>\n

GMX<\/a>\u00a0and\u00a0WEB.DE<\/a>\u00a0both offer MailCheck services for no additional cost. MailCheck is a browser add-on that allows users to see the number of unread messages in their inbox. It also gives users the ability to take action directly from within their browser\u2014they can write emails, refresh their inbox, view their media center, and check their calendar. MailCheck also allows for desktop notifications.<\/p>\n

\"gmx-mailcheck\"<\/figure>\n

In addition, when MailCheck is set up, the mail storage capacity in both GMX and WEB.DE Freemail increase.<\/p>\n

YOUR EMAIL IN GMX + WEB.DE<\/h2>\n

Now let\u2019s get to the good stuff\u2014how do your emails display in these clients?<\/p>\n

THE INBOX VIEW<\/h3>\n

GMX<\/h4>\n

GMX automatically sorts emails into five categories: Favorites, Inbox, Read, Spam, Sent, and Draft. When a user logs in, they are automatically taken to the Inbox folder.<\/p>\n

\"gmx-inbox-folder\"<\/figure>\n

The Inbox folder includes all emails that pass through the GMX spam filter, as well as advertisements. Advertisements are greyed out, and display a logo next to their sender name. Advertisements can be removed from the inbox by clicking on the \u201cX\u201d icon next to the sender name (see \u201cKeuchenportal.de\u201d example above).<\/p>\n

If a user clicks on an advertisement, there is a disclaimer at the bottom of the email:<\/p>\n

\"gmx-disclaimer\"<\/figure>\n

This disclaimer clarifies that this is an advertisement, and that user data will not be passed on to the advertiser.<\/p>\n

In addition:<\/p>\n