{"id":32566,"date":"2021-08-02T09:30:00","date_gmt":"2021-08-02T13:30:00","guid":{"rendered":"https:\/\/www.litmus.com\/?p=32566"},"modified":"2025-10-07T13:45:30","modified_gmt":"2025-10-07T17:45:30","slug":"2021-email-trends-to-date-webinar-recording-qa","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/2021-email-trends-to-date-webinar-recording-qa","title":{"rendered":"2021 Email Trends to Date and Predictions for the Future: Webinar Recording + Q&amp;A"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_b3276ba92861e7a611ded18479f1fa95\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p>It\u2019s hard to believe we\u2019re already well into the second half of the year. Let\u2019s take a moment to look at how our predictions for this year have been coming along.<\/p>\n<p>In the first part of our online <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/the-ultimate-email-summit\/\" target=\"_blank\" rel=\"noopener\">Ultimate Email Summit<\/a>, Jessica Raggio (VP of Product Marketing at Litmus) and April Mullen (Director of Brand and Content Marketing at SparkPost) shared their takes on these 2021 email trends to date and predictions for the future of:<\/p>\n<ul>\n<li>Agility, adaptability, acceleration<\/li>\n<li>Privacy &amp; trust<\/li>\n<li>Accurate personalization<\/li>\n<li>DMARC adoption because of BIMI<\/li>\n<li>Newsletters<\/li>\n<li>Humanity and empathy messaging<\/li>\n<li>Team morale (and keeping it high)<\/li>\n<\/ul>\n<img decoding=\"async\" class=\"alignnone size-large wp-image-32649\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide-1024x574.png\" alt=\"2021 Email Trends to Date and Predictions for the Future webinar with Jessica Raggio and April Mullen\" width=\"1024\" height=\"574\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide-1024x574.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide-300x168.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide-768x430.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide-1536x861.png 1536w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide-1800x1009.png 1800w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/08\/2021-email-trends-to-date-webinar-intro-slide.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\n<p>Didn\u2019t have a chance to watch the webinar live? Don\u2019t worry. You can <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/the-ultimate-email-summit\/\" target=\"_blank\" rel=\"noopener\">access the full recording<\/a> at any time and read the Q&amp;A below.<\/p>\n<h2>Q&amp;A<\/h2>\n<p>A big thank you to everyone who chimed in during the webinar with a question! Here\u2019s a recap of our answers to the most popular ones. Have more? Ask us in the comments below.<\/p>\n<h3>Is it possible to apply agile methodologies with multiple teams? For example, we have separate teams for email strategy, build and execution, and results &amp; analysis. They don\u2019t interact frequently so it\u2019s difficult to keep them all on the same platform or dashboard.<\/h3>\n<p>April chimed in, talking about the SparkPost marketing team\u2019s sprint process and how they work with other stakeholders in the organization. She shared two tips:<\/p>\n<ul>\n<li>Meet regularly with the other teams.<\/li>\n<li>Have a shared view into projects.<\/li>\n<\/ul>\n<p>\u201cWork closely with those other teams, find out a process that would work for them, and look at it in terms of the overall workload that your team has. A tool like Asana really helps us with that workflow in keeping things going. We\u2019ve been super efficient in recent weeks. It has really helped in moving to that process, and we\u2019re moving a lot faster.\u201d<\/p>\n<div class=\"cta\">\n<table style=\"background-color: #f2f3f6;\">\n<tbody>\n<tr>\n<td class=\"block-1\" style=\"padding: 20px 10px 20px 20px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-24038\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/02\/Going-Agile-The-New-Email-Workflow.png\" alt=\"Going Agile The New Email Workflow\" width=\"392\" height=\"508\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/02\/Going-Agile-The-New-Email-Workflow.png 392w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/02\/Going-Agile-The-New-Email-Workflow-231x300.png 231w\" sizes=\"(max-width: 392px) 100vw, 392px\" \/><\/td>\n<td class=\"block-2\" style=\"padding: 20px 20px 20px 10px;\">\n<p class=\"zero\"><strong>Go agile with email marketing<br \/>\n<\/strong><\/p>\n<p class=\"zero\">Learn about the micro-efficiencies so easy to adopt, even your most stubborn stakeholders can\u2019t resist going agile. Plus, view our agile email workflow chart for reference.<\/p>\n<p class=\"zero\"><a class=\"btn medium orange button\" rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/agile-email-process-workflow-ebook\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download the guide \u2192<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>&nbsp;<\/p>\n<h3>How do we create a non-Apple open segment?<\/h3>\n<p>Check out our blog post that walks through step by step <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-analytics-for-mail-privacy-protection\/\" target=\"_blank\" rel=\"noopener\">how to create a reliable opens audience for non-Apple Mail users<\/a> with Litmus <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-analytics\/\">Email Analytics<\/a>. It\u2019s really easy!<\/p>\n<h3>Personalization in some countries is not allowed. How do we personalize in such countries like Italy? We are not allowed to do subject line and preheader personalization.<\/h3>\n<p>While we don\u2019t know the exact rules and regulations in countries like Italy, see if you can contextualize where your subscribers are in their journey with your brand.<\/p>\n<p>April said, \u201cMaybe they just made a purchase, then you want to send them a communication that tells them how to use that product. Things like that tend to perform really well. It doesn\u2019t just have to be a name and other personalized details. Sending communications that are relevant to where they are in your journey could be a way around some of those laws. But check with your attorney.\u201d<\/p>\n<h3>How would we segregate inactive users? By time or number of newsletters sent? If time, what is the time frame? And if it\u2019s number of newsletters, how many newsletters should we send before segregating the inactive users?<\/h3>\n<p>Since we may not be able to rely on open rates anymore as an indication of activity (because of <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/apple-mail-privacy-protection-for-marketers\/\" target=\"_blank\" rel=\"noopener\">Apple\u2019s Mail Privacy Protection<\/a>), you should be more intentional about asking your subscribers if they still want to hear from you. This reduces the reliance on just the click-through rate because not every email is designed to create a click-through.<\/p>\n<p>We share <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/gdpr-re-permission-campaigns-6-tips-for-making-them-a-success\/\" target=\"_blank\" rel=\"noopener\">6 tips for successful re-permission campaigns<\/a> worth reading.<\/p>\n<p>And you can test out different approaches to timing or number of emails sent, based on the <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/how-to-manage-the-3-kinds-of-inactive-email-subscribers\/\" target=\"_blank\" rel=\"noopener\">3 kinds of inactive subscribers<\/a> and your brand\u2019s tolerance for deliverability risk.<\/p>\n<h3>Where can we get more information on applying BIMI to our emails?<\/h3>\n<p>We\u2019ve got a blog post on <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/how-to-set-up-bimi\/\" target=\"_blank\" rel=\"noopener\">how to set up BIMI<\/a> for brand recognition in the inbox. Other than that, <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/bimigroup.org\/\" target=\"_blank\" rel=\"noopener\">BIMI Group<\/a> is a great resource for all things BIMI (that\u2019s Brand Indicators for Message Identification for those who don\u2019t know).<\/p>\n<p>BIMI is worth it because it:<\/p>\n<ul>\n<li>Helps your email reach the inbox because it\u2019s safelisted with the mailbox providers.<\/li>\n<li>Gives you brand recognition in the inbox because your logo shows up next to your email.<\/li>\n<li>Adds an additional layer of security to prevent spoofing.<\/li>\n<\/ul>\n<h3>What are some examples of first-party data that we should focus on?<\/h3>\n<p>April said that getting that valuable email address is ground zero. From there, it really depends on your brand. If you\u2019re a car company, for example, when is your audience in the market so you\u2019re not coming on too strong? If you\u2019re worried about losing IP addresses for gathering geolocation, then you\u2019ll want to ask your subscribers for their zip code.<\/p>\n<p>Think about email address plus two to three other elements that would drastically create a positive impact for your subscribers early on. Don\u2019t ask for everything up front.<\/p>\n<p>We suggest creating a really strong <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-preferences-center-best-practices\/\" target=\"_blank\" rel=\"noopener\">email preference center<\/a> to get personal.<\/p>\n<h3>Do you see the trend of email privacy expanding to other email clients? How quickly?<\/h3>\n<p>Regardless of what happens, we need to rethink our email marketing approach without open rates and geolocation. That gives us the most opportunity to innovate so we\u2019re not impacted when other email clients adopt something similar to Apple\u2019s Mail Privacy Protection. We just need to plan on it happening.<\/p>\n<h3>What are the stats and metrics we should focus on once the Apple Mail Privacy Protection goes into effect?<\/h3>\n<p>We\u2019ll know if an email was delivered, if it was inboxed, and if someone clicks, unsubscribes, or issues a spam complaint. April mentioned gamifying emails to encourage more people to click, such as using interactivity to reveal content from a click.<\/p>\n<p>Jessica talked about being really transparent with your subscribers, telling them how something like this will impact their email experience with your brand. Because people <i>do<\/i> want personalization.<\/p>\n<p>The other thing to think about is looking at email performance beyond email-specific metrics. We talk more about that in our blog post on the <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/holistic-email-metrics-matrix-are-you-seeing-the-whole-picture\/\" target=\"_blank\" rel=\"noopener\">holistic email metrics matrix<\/a>.<\/p>\n<div class=\"cta\">\n<table style=\"background-color: #f2f3f6;\">\n<tbody>\n<tr>\n<td class=\"block-1\" style=\"padding: 20px 10px 20px 20px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-31896\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/07\/state-of-email-analytics-report-2nd-edition-report-cover-icon.png\" alt=\"State of Email Analytics (2nd Edition) report from Litmus\" width=\"674\" height=\"674\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/07\/state-of-email-analytics-report-2nd-edition-report-cover-icon.png 674w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/07\/state-of-email-analytics-report-2nd-edition-report-cover-icon-300x300.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/07\/state-of-email-analytics-report-2nd-edition-report-cover-icon-150x150.png 150w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/07\/state-of-email-analytics-report-2nd-edition-report-cover-icon-545x545.png 545w\" sizes=\"(max-width: 674px) 100vw, 674px\" \/><\/td>\n<td class=\"block-2\" style=\"padding: 20px 20px 20px 10px;\">\n<p class=\"zero\"><strong>Get more insights on email performance visibility<br \/>\n<\/strong><\/p>\n<p class=\"zero\">Check out our State of Email Analytics report to see how your email analytics stack up against your peers, learn where you have visibility gaps, and understand how to take your email performance tracking to the next level.<\/p>\n<p class=\"zero\"><a class=\"btn medium orange button\" rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/state-of-email-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">Download the free report \u2192<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<\/div>\n<h3>How do we be transparent or more personable within a general newsletter? Any tips?<\/h3>\n<p>Beyond just saying \u201cwe\u201d and \u201cyou,\u201d think about your newsletter as having a very similar voice to your social media presence. Remember, this is you speaking with your audience in a conversational way. A newsletter can show more of that brand spirit. And recognize what your community is saying within your newsletter.<\/p>\n<p>We may be biased, but we\u2019re huge fans of Litmus Weekly. Hear more about <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/newsletter-tips-from-ann-handley-validated\/\" target=\"_blank\" rel=\"noopener\">how we evolved our weekly newsletter<\/a>\u2014now a twice-per-month send called <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/litmus-news\">Litmus News<\/a>\u2014to one that\u2019s got email geeks obsessed.<\/p>\n<h3>How will opens be counted for people who use Apple Mail on a phone and Gmail in the browser? Will that count as two opens? And how will clicks get counted? Will it look like two separate users?<\/h3>\n<p>On the Litmus Email Analytics side, we count total opens, not unique opens. So in that instance, it would count as two opens. On the ESP side, it\u2019ll likely be two total opens, but April mentioned that they\u2019re not sure yet about parsing out Apple opens, although it\u2019s possible they will.<\/p>\n<p>Be sure to talk to your own ESP to see how they\u2019ll handle it.<\/p>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>See where email marketing stands today on going agile, privacy, personalization, newsletters, empathy, and more\u2026 plus, our predictions for the future!<\/p>\n","protected":false},"author":25,"featured_media":32568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[9885,555,1419,1173,9954,381,535],"blog_category":[50],"class_list":["post-32566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-agile-marketing","tag-bimi","tag-email-authentication","tag-email-marketing-trends","tag-mail-privacy-protection","tag-personalization","tag-privacy","blog_category-webinars"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - 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