{"id":38305,"date":"2021-10-28T11:14:24","date_gmt":"2021-10-28T15:14:24","guid":{"rendered":"https:\/\/www.litmus.com\/?p=38305"},"modified":"2021-10-28T11:15:19","modified_gmt":"2021-10-28T15:15:19","slug":"litmus-live-2021-day-2","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/litmus-live-2021-day-2","title":{"rendered":"Litmus Live 2021: Top 10 Takeaways from Day 2"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_61795767e36c3\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p>And just like that, Litmus Live 2021 is officially over! We recently wrapped up the second (and final) day of Litmus Live\u2014THE conference for email marketers. Our notebooks are filled with takeaways from our phenomenal lineup of marketing leaders and email marketing experts.<\/p>\n<p>Missed out on Litmus Live 2021? Read on for our top 10 takeaways from day 2:<\/p>\n<ol>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#1\">Subscribers want you to \u2018show me you know me\u2019<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#2\">Great marketing keeps \u2018the jaguar effect\u2019 in mind<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#3\">You are so much more than your career<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#4\">Help other stakeholders understand how they can help email<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#5\">Test everything to drive engagement and ROI<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#6\">SMS won&#8217;t replace email, but they\u2019re a match made in heaven<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#7\">Audit your emails to uncover where you can advance DE&amp;I<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#8\">Uplevel your emails in a progressive way<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#9\">Watch out for the HIPPO<\/a><\/li>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"#10\">Put consumers at the center of the conversation<\/a><\/li>\n<\/ol>\n<p>Let\u2019s dive deeper into these takeaways, as told by email geeks on Twitter.<\/p>\n<p>Looking for our top 10 takeaways from day 1? <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-2021-day-1\/\" target=\"_blank\" rel=\"noopener\">Check them out here.<\/a><\/p>\n<h2 id=\"1\">Subscribers want you to \u2018show me you know me\u2019<\/h2>\n<p>Keynote speaker Angela Connor (Director of Internal Communications and Storytelling, Bandwidth, Inc. | Founder, Women Inspiring Women Conference) kicked off day 2 of Litmus Live 2021 for us.<\/p>\n<p>Her session \u201cOne Size Never Fits All: Delivering Messages that Matter to Many\u201d shared how email marketers can maximize their communication impact. In particular, a phrase that resonated with many was, \u201cShow me you know me.\u201d<\/p>\n<p>What does \u201cShow me you know me\u201d mean? Think of it as \u201cshow me why it\u2019s relevant,\u201d explains Angela. According to her, when you enter your subscriber\u2019s inbox, you should behave like an invited guest. If you want to continually be invited and allowed to stay, then make sure your email is relevant to your subscribers.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Day 2 of <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a>, our first guest <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/communitygirl?ref_src=twsrc%5Etfw\">@communitygirl<\/a> reminds us the important of &quot;Show me you know me&quot; in <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/EmailMarketing?src=hash&amp;ref_src=twsrc%5Etfw\">#EmailMarketing<\/a>\ud83d\udc4f<\/p>\n<p>\u2705Relevance is Holy Grail<br \/>\u2705Do more with what you know<br \/>\u2705Behave like a invited guest <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp?ref_src=twsrc%5Etfw\">@litmusapp<\/a> examples of emails that know \u2935\ufe0f <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/RPe9Xy9hCQ\">pic.twitter.com\/RPe9Xy9hCQ<\/a><\/p>\n<p>&mdash; Nadja Cada (@NadjaCada) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/NadjaCada\/status\/1453360352524181505?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2 id=\"2\">Great marketing keeps \u2018the jaguar effect\u2019 in mind<\/h2>\n<p>Next was keynote speaker Shama Hyder (CEO of Zen Media). Her session\u00a0 \u201cThe Future of Tech: How It Will Impact Your Business and Brand\u201d explored how marketing has evolved over the years and looked at the ways it will continue to evolve in years to come.<\/p>\n<p>A concept she shared was \u201cthe jaguar effect.\u201d Jaguars are creatures of silence and stealth. But when they find the right opportunity, they pounce (and go in for their prey).<\/p>\n<p>\u201cThe role of great marketing is to continue to prime and be ready for when that opportunity comes,\u201d shared Shama. Then, when the timing is right, you\u2019ll be ready to move forward and \u201cpounce\u201d.<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">What is the jaguar effect? \ud83d\udc06\ud83d\udca1\ud83e\udd14<\/p>\n<p>As <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/Shama?ref_src=twsrc%5Etfw\">@shama<\/a> shares, jaguars are creatures of silence and stealth. But when they find the right opportunity, they pounce.<\/p>\n<p>\u201cGreat marketing continues to prime, and when that opportunity comes, you run with it\u201d (and pounce). \ud83d\udc3e<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/Vj6H59hse0\">pic.twitter.com\/Vj6H59hse0<\/a><\/p>\n<p>&mdash; Litmus (@litmusapp) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp\/status\/1453379017034326017?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2 id=\"3\">You are so much more than your career<\/h2>\n<p>A fan favorite among email geeks was \u201cEmail Careers: How Did We Get Here (and Where Do We Go?).\u201d This session\u2014presented by <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-speaker-kristin-bond\/\" target=\"_blank\" rel=\"noopener\">Kristin Bond<\/a> (Co-founder, Women of Email)\u2014dove deep into the ways \u201cemail chose us\u201d along with advice on advancing your career in email.<\/p>\n<p>The world of email is no easy feat. Kristin\u2019s session was a gentle reminder that \u201cYour career\u2019s important; it\u2019s part of your life. But it\u2019s not the only part of your life.\u201d<\/p>\n<p>She closes by saying, \u201cEmail chose you for a reason. And it\u2019s so lucky to have you.\u201d So keep up the good work, email geeks (we see you)!<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">&quot;Email chose you, and it&#39;s so lucky to have you&quot;<br \/>&#8211; <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/EmailSnarketing?ref_src=twsrc%5Etfw\">@EmailSnarketing<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp?ref_src=twsrc%5Etfw\">@litmusapp<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/litmuslive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#litmuslive2021<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/EmailMarketing?src=hash&amp;ref_src=twsrc%5Etfw\">#EmailMarketing<\/a><\/p>\n<p>&mdash; Nadja Cada (@NadjaCada) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/NadjaCada\/status\/1453400096985522184?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2 id=\"4\">Help other stakeholders understand how they can help email<\/h2>\n<p>Elliot Ross (CEO, Taxi for Email) gave a breakdown of email design systems and how they can help you scale your email operation. His session \u201cCan you just send another email? How to scale your email operation the right way\u201d talks about the challenges email designers and practitioners face in the workplace.<\/p>\n<p>Email can often feel like <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/IAmElliot\/status\/1337021726740410369\" target=\"_blank\" rel=\"noopener\">a one man show<\/a>, but with structure and process (or an <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-design-system\/\" target=\"_blank\" rel=\"noopener\">email design system<\/a>) in place, it can give you the freedom to do more and grow.<\/p>\n<p>Elliot explains, \u201cWhen you have a small team, you end up doing everything because there\u2019s 10-20 jobs you have to do. Bring people in and help them understand how they can help us help our world work better. And in turn\u2014rather than being the people who do absolutely everything\u2014we become the superheroes.\u201d<\/p>\n<p>\u201cAs practitioners, we need to grow from being an unwitting bottleneck to being custodians for a new world of email geeks,\u201d shared Elliot. \u201cI think we should welcome new people into our world within our business, and not be the one person in the corner who does email.\u201d<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">\ud83d\udc4f\ud83d\udc4f\ud83d\udc4f <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/IAmElliot?ref_src=twsrc%5Etfw\">@IAmElliot<\/a> &quot;An EDS is a living, breathing thing.&quot; \ud83d\udcaf Doesn&#39;t need to be fully finished &#8211; get started with your highest performing \/ most common modules. You&#39;ll want to constantly improve on it as you learn more about how your audience engage. <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a><\/p>\n<p>&mdash; Rut Dawson | Email Marketing &amp; Deliverability (@rutdawson) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/rutdawson\/status\/1453405353018904580?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2 id=\"5\">Test everything to drive engagement and ROI<\/h2>\n<p><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-speaker-veronica-best\/\" target=\"_blank\" rel=\"noopener\">Veronica Best<\/a> (VP Product, Dyspatch) gave us her top tips for driving engagement and <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/infographic-the-roi-of-email-marketing\/\" target=\"_blank\" rel=\"noopener\">ROI in email<\/a>. Her session \u201c5 Ways to Increase Email Engagement and Conversions\u201d covered tactics like dynamic and <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/interactive-hotspots-in-email-a-step-by-step-guide\/\" target=\"_blank\" rel=\"noopener\">interactive email content<\/a>, <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/delivering-episode-32-amp-for-email-makes-significant-strides\/\" target=\"_blank\" rel=\"noopener\">AMP for email<\/a>, and new possibilities for personalization.<\/p>\n<p>The key takeaway, from Veronica herself? \u201cTest your emails, folks. If you take one takeaway from this talk, and I know everybody says this is important, but spending time to test and making it really easy for your team to do so is crucial.&#8221;<\/p>\n<p>\u201c62% of people will delete an email if it\u2019s hard to read,\u201d shares Veronica. She expands by explaining it\u2019s a combination of errors that can negatively impact subscriber experience. \u201c\u2018Hard to read\u2019 isn\u2019t just that you didn\u2019t test out [your email in] <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/the-ultimate-guide-to-dark-mode-for-email-marketers\/\" target=\"_blank\" rel=\"noopener\">Dark Mode<\/a> correctly, or there was a typo, or something was broken\u2026 it\u2019s all of those things.\u201d<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">\u201862% of people will delete an email if it\u2019s hard to read.\u2019 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/verobest_?ref_src=twsrc%5Etfw\">@verobest_<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a><\/p>\n<p>&mdash; Beyond the Envelope\u2122 (@Paul_Airy) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/Paul_Airy\/status\/1453405599702687744?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>\u201cIf you want to drive engagement from your customers and drive ROI, testing and previewing your emails before you send them is pivotal,\u201d advises Veronica.<\/p>\n<p>Investing time to create a positive subscriber experience will not only drive engagement but ultimately ROI. That means by testing and previewing your emails to ensure they\u2019re on-brand and error-free, you can boost ROI, too.<\/p>\n<h2 id=\"6\">SMS won&#8217;t replace email, but they\u2019re a match made in heaven<\/h2>\n<p>Is text the new email? \u201cData is suggesting that consumers are eager to interact with this channel, which is something we should not ignore as marketers,\u201d shares Stephanie Griffith (Founder of <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/emailpreview.io\/\" target=\"_blank\" rel=\"noopener\">emailpreview.io<\/a> | Email + SMS Marketing Strategist).<\/p>\n<p>In her session \u201cSMS &#8211; Hot Channel on the Marketing Block\u201d, Stephanie dives into SMS basics, the benefits, and how email and SMS can work in unison. Often seen as a controversial channel, she prompts us to see it as a conversational one instead.<\/p>\n<p>\u201cThere is no question that email isn&#8217;t dead, and it\u2019s not going anywhere. But, we have the unique opportunity to leverage our expertise to tap into the power of SMS,\u201d says Stephanie. \u201cIf you\u2019re wondering where to fit SMS into your lifecycle strategy, the clear answer is everywhere.\u201d<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">SMS won&#39;t be replacing email, but they are a match made in marketing heaven.<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/cordialinc?ref_src=twsrc%5Etfw\">@cordialinc<\/a> found that over 74% of respondents aged 18-44 aren&#39;t just communicating via text, they are also purchasing. This is HUGE!<\/p>\n<p>Thanks to <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/brianrants?ref_src=twsrc%5Etfw\">@brianrants<\/a> and Cordial for the following slides \u2764\ufe0f <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/DtYYy6BHl9\">pic.twitter.com\/DtYYy6BHl9<\/a><\/p>\n<p>&mdash; Stephanie Griffith (@QueenDTC) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/QueenDTC\/status\/1453431792342638601?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2 id=\"7\">Audit your emails to uncover where you can advance DE&amp;I<\/h2>\n<p>Two email geeks <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-speaker-shani-nestingen\/\" target=\"_blank\" rel=\"noopener\">Shani Nestingen<\/a> (Lead Product Designer\/Developer [Email], Target) and Anne K. Tomlin (Founder &amp; Responsive Email Developer, Emails Y\u2019all) joined forces for their talk on \u201cGreat Tips to Advance Diversity, Equity, &amp; Inclusion in Your Emails.\u201d<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\"><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/pompeii79?ref_src=twsrc%5Etfw\">@pompeii79<\/a> and I are up. Watch our talk about DEI &amp; accessibility.  Get actionable tips in for code, copy, images and everything that makes a good email <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/t2Myt3Dguj\">pic.twitter.com\/t2Myt3Dguj<\/a><\/p>\n<p>&mdash; Shani Nestingen (@shanij) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/shanij\/status\/1453408780193042434?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Their session covered accessibility, representation, and how to use your subscribers\u2019 data to create more inclusive experiences. In particular, they recommend auditing your existing content with folks outside of your immediate team.<\/p>\n<p>\u201cLook at what you have, what you\u2019re missing, and what you can improve on. And when you\u2019re doing this, include all your partners\u2014leadership, your copywriters, designers, technology. It helps.\u201d<\/p>\n<h2 id=\"8\">Uplevel your emails in a progressive way<\/h2>\n<p>Looking to uplevel your emails, but not sure where to start? Alice Li (Staff Engineer, Squarespace) gave a thorough, step-by-step guide on how to do just that in \u201cStep-by-Step Guide to Upleveling Your Email Code &amp; Design.\u201d<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Alice \ud83d\udc4fUnderstood \ud83d\udc4f the \ud83d\udc4f Assignment!<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/EmailGeek?src=hash&amp;ref_src=twsrc%5Etfw\">#EmailGeek<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/MLBtnbKq1G\">https:\/\/t.co\/MLBtnbKq1G<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/XhH2fM3Yde\">pic.twitter.com\/XhH2fM3Yde<\/a><\/p>\n<p>&mdash; Guilda (@justguilda) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/justguilda\/status\/1453430262214406153?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<p>Alice breaks down a nine step process on \u201chow to progressively enhance a basic email and bring it to the next level\u201d (as captured by Guilda above). She recommends starting with basic styling first, then working your way up to accessibility and eventually interactivity.<\/p>\n<p>\u201cIf you think of normal email as a set of regular stairs, it\u2019s the foundation that these concepts are built on,\u201d explains Alice. For more on this concept, head to <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/why-emails-are-like-stairs-and-how-to-take-the-next-step\/\" target=\"_blank\" rel=\"noopener\">Alice\u2019s blog post<\/a> on why emails are like stairs and how you can take the next step today.<\/p>\n<h2 id=\"9\">Watch out for the HIPPO<\/h2>\n<p>Jon May (Email Marketing Manager, RAC) shared the best practices for running A\/B tests and analyzing results in his session \u201cSimplifying A\/B testing to make better data-led decisions.\u201d<\/p>\n<p>In particular, Jon advises us to \u201cwatch out for the HIPPO (<b>HI<\/b>ghest <b>P<\/b>aid <b>P<\/b>erson\u2019s <b>O<\/b>pinion).\u201d Jon reminds us that a boss or client may have opinions that aren\u2019t necessarily supported by facts, so make sure they\u2019re confirmed with A\/B testing before moving forward.<\/p>\n<p>https:\/\/twitter.com\/JonDoesEmails\/status\/1453433277981806593?s=20<\/p>\n<h2 id=\"10\">Put consumers at the center of the conversation<\/h2>\n<p>We closed out Litmus Live 2021 with a panel on what\u2019s in store for the future of email. <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-speaker-april-mullen\/\" target=\"_blank\" rel=\"noopener\">April Mullen<\/a> (Director of Brand and Content Marketing, SparkPost), <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-speaker-chad-s-white\/\" target=\"_blank\" rel=\"noopener\">Chad S. White<\/a> (Head of Research, Oracle Marketing Consulting), and Kara Trivunovic (Managing Director, Messaging, Epsilon) were joined by our CMO Melissa Sargeant for this roundtable discussion on where email is headed next.<\/p>\n<p>What predictions do April, Chad, and Kara see for the future of email?<\/p>\n<p>\u201cPeople are focusing more and more on customer lifetime value,\u201d shares Chad. April goes on to explain, \u201cMarketing control is moving away from brands to consumers. Consumers hold the key.\u201d<\/p>\n<p>The top takeaway: Put consumers at the center of the conversation. Kara urges us to think, \u201cYes, we\u2019re starting to look at the longer, slower value of the customer\u2014but to truly get to that, what does the conversation you need to have with your consumer look like?\u201d<\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">3 big moves coming in email marketing from <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/aprildmullen?ref_src=twsrc%5Etfw\">@aprildmullen<\/a>, <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/ktrivunovic?ref_src=twsrc%5Etfw\">@ktrivunovic<\/a> &amp; <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/chadswhite?ref_src=twsrc%5Etfw\">@chadswhite<\/a>: <\/p>\n<p>\ud83e\udd1d Better connected, cross-channel conversations <br \/>\ud83e\udd1d Brands building more first-party data on customers <br \/>\ud83e\udd1d Stronger loyalty programs<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2021?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2021<\/a><\/p>\n<p>&mdash; SparkPost (@SparkPost) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/SparkPost\/status\/1453447990660804609?ref_src=twsrc%5Etfw\">October 27, 2021<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2>Join us next year!<\/h2>\n<p>We hope you had as much fun as we did learning from marketing experts and connecting with the email community.<\/p>\n<p>Missed out? Good news: Litmus Live will return next year. We\u2019re looking forward to even more Litmus Live goodness in 2022. Subscribe to the Litmus newsletter for updates on future Litmus Live events, webinars, ebooks, and more.<\/p>\n<p class=\"zero\"><a class=\"btn medium orange button\" rel=\"noopener\" href=\"https:\/\/www.litmus.com\/subscribe\" target=\"_blank\" rel=\"noopener noreferrer\">GET THE LATEST UPDATES<\/a><\/p>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>See the top takeaways from marketing leaders and email experts at day 2 of Litmus Live 2021: the premier email event of the year.<\/p>\n","protected":false},"author":25,"featured_media":38179,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[478,86,488,10116,519,1789,10246],"blog_category":[1169,56],"class_list":["post-38305","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-design","tag-engagement","tag-litmus-live","tag-modular-building","tag-return-on-investment","tag-subscriber","tag-testing","blog_category-community","blog_category-conferences-events"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - 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