{"id":38527,"date":"2021-11-04T10:00:00","date_gmt":"2021-11-04T14:00:00","guid":{"rendered":"https:\/\/www.litmus.com\/?p=38527"},"modified":"2021-11-03T12:42:39","modified_gmt":"2021-11-03T16:42:39","slug":"post-purchase-emails","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/post-purchase-emails","title":{"rendered":"6 Post-Purchase Emails That Make The Sales Go Round"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_617b137aa9bd1\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p>You made a sale\u2014hooray! Now, how do we make it happen again?<\/p>\n<p>Managing the customer relationship post-purchase means the difference between a one-hit-wonder and retention rockstar status. If you want to scale your sales, though, you need the right email automations to boost revenue on autopilot.<\/p>\n<p>Unfortunately, there\u2019s no single email we can recommend that transforms your business. Instead, a post-purchase email series that leverages automation, personalization, and segmentation is the way to go.<\/p>\n<h2>What are post-purchase emails?<\/h2>\n<p>A post-purchase email is a message you send to new or existing customers to increase sales and engagement. While welcome emails and sales funnels help you build a relationship and make a sale, post-purchase messages manage everything after the sale.<\/p>\n<p>Post-purchase messages are more of a category than a single type of email, however. The most common post-purchase emails are:<\/p>\n<ul>\n<li aria-level=\"1\">Cross-sell<\/li>\n<li aria-level=\"1\">Upsell<\/li>\n<li aria-level=\"1\">Nurturing<\/li>\n<li aria-level=\"1\">Replenishment<\/li>\n<li aria-level=\"1\">Review<\/li>\n<li aria-level=\"1\">Referrals<\/li>\n<\/ul>\n<p>The order you send these messages, and whether you send every type or not, varies by company. Some exclusions are obvious, like skipping a referral email if you don\u2019t have a program yet. Other decisions about which post-purchase emails to use could depend on your available data and integrations. For example, you can\u2019t promote an upsell product if your email program doesn\u2019t track past purchases. Email automation paired with personalization are a post-purchase dream team.<\/p>\n<h2>The 6 automated post-purchase emails your sales funnel needs<\/h2>\n<p>Since post-purchase emails cover an entire category, best practices for the contents vary. There is one constant you can apply to all of these emails\u2014<a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-automation-to-the-rescue-how-to-get-started\/\" target=\"_blank\" rel=\"noopener\">automate them<\/a>. Setting up triggers to run your email marketing on autopilot while personalizing or segmenting messages makes your workload much easier.<\/p>\n<p>To get you started with post-purchase emails (or give you fresh ideas!), we\u2019ll review the six types to use, how to do them right, and how a B2B and B2C company approaches them.<\/p>\n<h3>1. Rating and review email<\/h3>\n<p>Post-purchase reviews help you customize a customer&#8217;s email journey. If they have a positive review, you can leverage it in future marketing materials. If they\u2019re unhappy, you can follow up to make it right.<\/p>\n<p>Keep these best practices in mind:<\/p>\n<ul>\n<li aria-level=\"1\">Let readers know how long a survey or rating request will take them.<\/li>\n<li aria-level=\"1\">Explain how you\u2019ll use their response.<\/li>\n<li aria-level=\"1\">Share any benefits for the customer (like a chance to win a monthly sweepstake).<\/li>\n<\/ul>\n<p>It\u2019s nice to keep the rating prompt short and sweet in an email like Athena Club does. They promise the review process will take \u201c10 seconds\u201d and let the reader know they appreciate it. When customers click on a star rating, they\u2019re directed to a page to leave a written review.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38950\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review.png\" alt=\"Athena Club review\" width=\"1224\" height=\"2748\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review.png 1224w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review-134x300.png 134w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review-456x1024.png 456w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review-768x1724.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review-684x1536.png 684w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review-912x2048.png 912w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-review-700x1572.png 700w\" sizes=\"(max-width: 1224px) 100vw, 1224px\" \/>\n<p>Instead of a starred ranking, Squarespace leverages a Net Promoter Score (NPS) scale in their post-purchase email. The message starts by thanking the person for being a customer and asking them to answer one question. Then, the prompt asks how likely the person would be to recommend Squarespace. If you use an NPS score system for your review email, you could set up separate response automations depending on how the customer responds.<\/p>\n<figure id=\"attachment_38954\" aria-describedby=\"caption-attachment-38954\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-full wp-image-38954\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-review.png\" alt=\"Squarespace review\" width=\"680\" height=\"1010\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-review.png 680w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-review-202x300.png 202w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-38954\" class=\"wp-caption-text\">Source: <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/nps-score-survey-email-design-from-squarespace\" target=\"_blank\" rel=\"noopener\">Really Good Emails<\/a><\/figcaption><\/figure>\n<h3>2. Replenishment<\/h3>\n<p>Replenishment emails let customers know when to reorder or when a recurring shipment is coming up. These messages help customers manage their purchases, and companies encourage repeat orders.<\/p>\n<p>Keep these ideas in mind when creating a replenishment email:<\/p>\n<ul>\n<li aria-level=\"1\">Be transparent about an upcoming order; customers don\u2019t like feeling tricked.<\/li>\n<li aria-level=\"1\">Make it easy to modify an order or let customers know what steps to take.<\/li>\n<li aria-level=\"1\">Provide shipping date and item details.<\/li>\n<\/ul>\n<p>When an Athena Club customer has an upcoming order, they receive a message with the order number, items and total, tracking link, and shipping information. The company also keeps the support email at the bottom of emails in case people have concerns.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38948\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping.png\" alt=\"Athena Club replenishment shipping\" width=\"1216\" height=\"3668\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping.png 1216w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping-99x300.png 99w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping-339x1024.png 339w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping-768x2317.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping-509x1536.png 509w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping-679x2048.png 679w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-replenishment-shipping-700x2112.png 700w\" sizes=\"(max-width: 1216px) 100vw, 1216px\" \/>\n<p>Athena Club also sends a confirmation message if a customer skips a shipment. The email gives customers peace of mind that the order cancellation went through while also allowing them to reactivate the order in case of a mistake.<\/p>\n<p>Squarespace chooses to give users a heads up about renewal before the purchase is complete. The automated message includes the customer&#8217;s website, renewal date, and amount. The customer care manager penning the letter also acknowledges the ability to reply to the email with feedback.<\/p>\n<figure id=\"attachment_38952\" aria-describedby=\"caption-attachment-38952\" style=\"width: 680px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-full wp-image-38952\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-replenishment-renewal.png\" alt=\"Squarespace replenishment renewal\" width=\"680\" height=\"1039\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-replenishment-renewal.png 680w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-replenishment-renewal-196x300.png 196w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-replenishment-renewal-670x1024.png 670w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><figcaption id=\"caption-attachment-38952\" class=\"wp-caption-text\">Source: <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/squarespace-account-renew\" target=\"_blank\" rel=\"noopener\">Really Good Emails<\/a><\/figcaption><\/figure>\n<h3>3. Cross-sell<\/h3>\n<p>You can step up your post-purchase email game with a cross-sell offer if all has gone well with previous purchases. Promoting related products based on prior orders gives customers a personalized glimpse into what else your company has to offer.<\/p>\n<p>Just be sure to follow these best practices:<\/p>\n<ul>\n<li aria-level=\"1\">Personalize or segment emails whenever possible.<\/li>\n<li aria-level=\"1\">Show how to use items together (preferably including one they own and one they don\u2019t).<\/li>\n<li aria-level=\"1\">Use social proof.<\/li>\n<\/ul>\n<p>Athena Club works previous purchases into the email copy by mentioning the existing subscription. Then, they use both product images and a checklist animation to paint the scene of an entire routine using additional products.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38944\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell.png\" alt=\"Athena Club cross-sell\" width=\"1204\" height=\"3404\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell.png 1204w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell-106x300.png 106w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell-362x1024.png 362w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell-768x2171.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell-543x1536.png 543w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell-724x2048.png 724w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-cross-sell-700x1979.png 700w\" sizes=\"(max-width: 1204px) 100vw, 1204px\" \/>\n<p>If you\u2019re introducing a new product or service to customers, consider using a mix of tactics to spark customer interest. When Squarespace promoted a companion app to customers, the email had a summary, list of use cases, product image, and customer review.<\/p>\n<img decoding=\"async\" class=\"alignnone wp-image-38947 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-cross-sell-e1635957467717.png\" alt=\"Squarespace cross-sell\" width=\"1190\" height=\"4452\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-cross-sell-e1635957467717.png 1190w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-cross-sell-e1635957467717-80x300.png 80w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-cross-sell-e1635957467717-274x1024.png 274w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-cross-sell-e1635957467717-768x2873.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-cross-sell-e1635957467717-700x2619.png 700w\" sizes=\"(max-width: 1190px) 100vw, 1190px\" \/>\n<h3>4. Upsell<\/h3>\n<p>When you\u2019d like a customer to make a bigger purchase or upgrade their subscription, <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/4-strategies-for-upselling-emails-you-should-steal\/\" target=\"_blank\" rel=\"noopener\">use an upsell email<\/a>.<\/p>\n<p>Best practices to keep in mind include:<\/p>\n<ul>\n<li aria-level=\"1\">Reserve upsell emails for customers you know are happy (like those who have left a positive review or made multiple purchases).<\/li>\n<li aria-level=\"1\">Remind customers of their progress with your brand.<\/li>\n<li aria-level=\"1\">Promote value in bundling or using products together.<\/li>\n<\/ul>\n<p>When Athena Club wants customers to add more items to their recurring purchase, they sweeten the deal with a discount. Rather than promoting a product for a one-time purchase, Athena Club encourages customers to spend more every month.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38945\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell.png\" alt=\"Athena Club upsell\" width=\"1184\" height=\"4316\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell.png 1184w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell-82x300.png 82w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell-281x1024.png 281w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell-768x2800.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell-421x1536.png 421w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell-562x2048.png 562w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-upsell-700x2552.png 700w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/>\n<p>When Squarespace wants customers to add an extra service to their subscription, they use a long list of benefits to promote the upsell. Since the email introduces the option, the company also uses social proof to encourage people to learn more and explore pricing.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38946\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell.png\" alt=\"Squarespace upsell\" width=\"1188\" height=\"4712\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell.png 1188w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell-76x300.png 76w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell-258x1024.png 258w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell-768x3046.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell-387x1536.png 387w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell-516x2048.png 516w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-upsell-700x2776.png 700w\" sizes=\"(max-width: 1188px) 100vw, 1188px\" \/>\n<h3>5. Nurturing<\/h3>\n<p>Not every post-purchase email has a singular goal, and there are plenty of nurturing messages to keep your brand top of mind. Nurturing emails include launches, promotions, <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/subscriber-love-email-templates\/\" target=\"_blank\" rel=\"noopener\">customer appreciation<\/a>, and more.<\/p>\n<p>To make the most of these emails, we recommend:<\/p>\n<ul>\n<li aria-level=\"1\"><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-ab-testing-how-to\/\" target=\"_blank\" rel=\"noopener\">Experimenting with personalization<\/a><\/li>\n<li aria-level=\"1\">Referencing past purchases<\/li>\n<li aria-level=\"1\">Reintroducing features based on activity or inactivity<\/li>\n<\/ul>\n<p>Athena Club built anticipation for a launch with a secretive email to break up the monotony of product-forward emails. The message teased when the new items would drop so people could be on the lookout, but they didn\u2019t elaborate on what was coming. Priming people before an announcement might make them more likely to open on the launch message.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38949\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch.png\" alt=\"Athena Club nurturing product launch\" width=\"1188\" height=\"2316\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch.png 1188w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch-154x300.png 154w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch-525x1024.png 525w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch-768x1497.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch-788x1536.png 788w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch-1051x2048.png 1051w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-nurturing-product-launch-700x1365.png 700w\" sizes=\"(max-width: 1188px) 100vw, 1188px\" \/>\n<p>Whenever your company makes updates or pivots into a new space, send a message like Squarespace did. The subject line \u201cWe\u2019re working on something big\u201d sparks curiosity, and then the email gives an overview that drives traffic to a <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.squarespace.com\/sell-anything?channel=email&amp;subchannel=product&amp;source=2021_q3_marketing_moment&amp;campaign=Q3MM&amp;utm_medium=email&amp;utm_source=product&amp;utm_campaign=2021_q3_marketing_moment&amp;utm_term=Q3MM\" target=\"_blank\" rel=\"noopener\">special landing page<\/a>.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38951\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch.png\" alt=\"Squarespace nurturing product launch\" width=\"1196\" height=\"2004\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch.png 1196w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch-179x300.png 179w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch-611x1024.png 611w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch-768x1287.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch-917x1536.png 917w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-nurturing-product-launch-700x1173.png 700w\" sizes=\"(max-width: 1196px) 100vw, 1196px\" \/>\n<h3>6. Referral emails<\/h3>\n<p>Chances are, your customers know at least one other person like them who might enjoy your company. So, referral emails that incentivize them to spread the word are helpful growth tools.<\/p>\n<p>Make sure your referral emails:<\/p>\n<ul>\n<li aria-level=\"1\">Explain how to refer to a friend.<\/li>\n<li aria-level=\"1\">Introduce the incentives.<\/li>\n<li aria-level=\"1\">Explain what\u2019s in it for the friend, too.<\/li>\n<\/ul>\n<p>Athena Club opts for a simple referral email that customers can forward to friends. The message has the promo code, info about the discount, and a link to shop.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38955\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-Referral.png\" alt=\"Athena Club Referral\" width=\"1192\" height=\"1380\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-Referral.png 1192w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-Referral-259x300.png 259w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-Referral-884x1024.png 884w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-Referral-768x889.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Athena-Club-Referral-700x810.png 700w\" sizes=\"(max-width: 1192px) 100vw, 1192px\" \/>\n<p>Instead of offering a referral discount, Squarespace lets users earn access to new features in exchange for sharing with a friend. The referral email mainly focuses on explaining the exclusive product the person can access and provides a link to learn about the referral process.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-38953\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral.png\" alt=\"Squarespace referral\" width=\"1192\" height=\"2284\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral.png 1192w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral-157x300.png 157w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral-534x1024.png 534w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral-768x1472.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral-802x1536.png 802w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral-1069x2048.png 1069w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/11\/Squarespace-referral-700x1341.png 700w\" sizes=\"(max-width: 1192px) 100vw, 1192px\" \/>\n<h2>Test, automate, learn, repeat<\/h2>\n<p>Imagine the impact in a week, month, and year if you can improve your email performance by even just 1% each time you hit send. Every campaign is an opportunity to learn, but you need the right tools and process to work efficiently.<\/p>\n<p>Litmus can help your team <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/campaign-development\/\" target=\"_blank\" rel=\"noopener\">streamline development<\/a>, <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/pre-send-testing\/\" target=\"_blank\" rel=\"noopener\">make testing a breeze<\/a>, and perfect your automations by <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/insights-and-analytics\/\" target=\"_blank\" rel=\"noopener\">analyzing engagement metrics<\/a>.<\/p>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>What comes after the sale? There\u2019s a whole host of post-purchase emails you can use to increase retention and engagement. Here are our favorites.<\/p>\n","protected":false},"author":25,"featured_media":38532,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[1419],"blog_category":[53],"class_list":["post-38527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-email-authentication","blog_category-tips-resources"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 Post-Purchase Emails That Make The Sales Go Round - Litmus<\/title>\n<meta name=\"description\" content=\"What comes after the sale? There\u2019s a whole host of post-purchase emails you can use to increase retention and engagement. Here are our favorites.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.litmus.com\/blog\/post-purchase-emails\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 Post-Purchase Emails That Make The Sales Go Round\" \/>\n<meta property=\"og:description\" content=\"What comes after the sale? There\u2019s a whole host of post-purchase emails you can use to increase retention and engagement. 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