{"id":45505,"date":"2022-03-29T08:00:00","date_gmt":"2022-03-29T12:00:00","guid":{"rendered":"https:\/\/www.litmus.com\/?p=45505"},"modified":"2025-10-08T16:58:22","modified_gmt":"2025-10-08T20:58:22","slug":"defining-your-email-marketing-through-data","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/defining-your-email-marketing-through-data","title":{"rendered":"Defining Your Email Marketing Through Data"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_214de380e100bc22ca99490e0c29e0f2\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p><span style=\"font-weight: 400;\">This past year has been one of continued change\u2013and <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/the-email-metrics-marketers-measure-and-the-ones-they-should\/\">email marketing metrics<\/a> have not been an exception to that rule. When <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/apple-mail-privacy-protection-for-marketers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Apple\u2019s Mail Privacy Protection (MPP) came into effect last fall<\/span><\/a><span style=\"font-weight: 400;\">, email marketers in all industries were made to reconsider their entire analytics strategy. We had advance warning that MPP would impact open rates, but we didn\u2019t know when or to what extent until it happened. Though many email marketers will readily admit that the open rate was always little more than a vanity metric\u2013we\u2019ve grown attached to that measure of email performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Over the years, we\u2019ve proudly shared increased open rates with teams and leaders\u2014and set the tone to position this easily explained and understood metric as indicative of the quality of our email programs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We would have likely never given up our open rate addiction willingly\u2014but MPP has made it clear that it\u2019s not a reliable metric, or meaningful way to measure email performance. We may not have chosen this path\u2014but it\u2019s time to reexamine and redefine how we measure and report campaign success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a team leader of Litmus\u2019 marketing organization, I\u2019ve spent a lot of time lately thinking about what is truly important when it comes to email marketing\u2013and how to measure success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And since we hold email so near and dear to our hearts here at Litmus, I\u2019d like to share what I monitor on a regular basis\u2014and which factors don\u2019t necessarily measure the true success or value email marketing has to offer.\u00a0<\/span><\/p>\n<h2>Align your email metrics with business goals<\/h2>\n<p><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/the-email-metrics-marketers-measure-and-the-ones-they-should\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Email marketing metrics<\/span><\/a><span style=\"font-weight: 400;\"> have little value if they don\u2019t tie to your business goals. Start by identifying what you are most focused on in your business\u2014which may be driving pipeline, generating quality leads and\/or closing sales. Then, work backwards. Apply <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/the-email-metrics-marketers-measure-and-the-ones-they-should\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">engagement metrics<\/span><\/a><span style=\"font-weight: 400;\"> that indicate which emails are driving attention and interest to your website, and data like MQLs to connect the dots that measure success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In my role at Litmus, I approach this by looking at high-level performance of the combined marketing efforts for a quick health check, and to avoid any unexpected hurdles. Then, I track the impact email had on specific goals and initiatives over the course of a set amount of time\u2014like a month or a quarter. From there, I can drill into specific subsets and campaigns, and performance of specific email newsletters. At Litmus, each of these efforts has its own unique audience, and the results can highlight overarching themes that are resonating throughout, or reveal surprising insights. Consistently evaluating changes and trends in this dynamic environment challenge us to stay creative and focused.<\/span><\/p>\n<h4>The environment you\u2019re in will dictate the most effective approach:<\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marketers in a B2C environment will likely have a revenue target that\u2019s directly attributed to email.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">B2B marketers may find more benefit by first exploring the business pipeline. Then use email marketing metrics combined with CRM data to understand details behind the number of leads produced and quality of those opportunities.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Understanding email\u2019s contribution to each sector of business should be built into your daily dashboard to evaluate whether your efforts are aligned appropriately.\u00a0<\/span><\/p>\n<h2>Consider the impact of overall engagement<\/h2>\n<p><span style=\"font-weight: 400;\">Without the context of overall engagement, hyper-focusing on isolated open rates, click rates and click\u2013to open rates from every single campaign may hinder strategic opportunities to fuel overall business goals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, the <\/span><span style=\"font-weight: 400;\">Litmus Weekly<\/span><span style=\"font-weight: 400;\"> newsletter is our most engaged and interested audience, and we see a site engagement lift after each email launches. But the real story is in \u201cthe why.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through ongoing measurement and <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/analyze-data-with-email-analytics\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">data analysis<\/span><\/a><span style=\"font-weight: 400;\">, we found that being a trusted source of information without pushing a sales agenda is influential in obtaining more clients (our desired result). The data shows that our weekly newsletters\u2014composed of helpful resources, tips, and even outside sources of expertise\u2014 helped us build subscriber trust, and position Litmus as an industry leader.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, Litmus Weekly was built with the sole purpose of driving value and building a community. We knew that it would offer value if we did it well, but it has been gratifying to see that reflected in our business metrics. We\u2019ll continue to use newsletters to drive engagement, conversions, and eventually, sales that fuel our pipeline. They\u2019ve proven to be an important (and somewhat surprising) insight that helped us better understand how to engage our prospects and customers.<\/span><\/p>\n<p style=\"padding-left: 15px; border-left: 10px solid #0d5477;\">Litmus Weekly is now called Litmus News! <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/litmus-news\"><strong>Subscribe here \u2192<\/strong><\/a><\/p>\n<h2>Follow audience signals to other channels<\/h2>\n<p><span style=\"font-weight: 400;\">We are constantly working to iterate on, segment and optimize our nurture stream email communications based on company size, job title, and industry. The data from these campaigns gives us a more granular view into our audience profiles. With it, we\u2019ve identified pain points we can help our audience overcome, and better understand the goals we can help them reach by using Litmus.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your subscribers show signals throughout email nurture marketing efforts. The real opportunity is to analyze and find actionable meaning from those metrics, to better tailor content and touchpoints throughout their entire journey. I find that it helps to break these steps into smaller parts. For example:\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Measure which campaigns and content pieces are performing positively based on overall goals. Optimize along the way by experimenting with different content formats, or by removing barriers like content gates in an effort to increase engagement<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Test the impact of optimizations and monitor results to which specific communication or newsletter(s) contributed and what final piece drove conversions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consider attribution metrics to evaluate how and where email fits within the customer journey. <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/is-forgetting-the-cta-the-secret-to-email-program-success\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Compare the first touch versus last touch and metrics at each point along <\/span><\/a><span style=\"font-weight: 400;\">the way to better understand how you can help bridge gaps<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Email marketers are fortunate to have access to a wealth of analytics. But, knowing which email metrics truly drive business value, which indicate untapped opportunity (and which no longer apply) is the real work\u2014and value we can all deliver as marketing leaders.\u00a0\u00a0<\/span><\/p>\n<div class=\"cta\">\n<table style=\"background-color: #f2f3f6;\">\n<tbody>\n<tr>\n<td class=\"block-1\" style=\"padding: 20px 10px 20px 20px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-22947\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/01\/leading-fwd-hero.jpg\" alt=\"leading-fwd-hero\" width=\"1380\" height=\"725\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/01\/leading-fwd-hero.jpg 1380w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/01\/leading-fwd-hero-300x158.jpg 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/01\/leading-fwd-hero-1024x538.jpg 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2021\/01\/leading-fwd-hero-768x403.jpg 768w\" sizes=\"(max-width: 1380px) 100vw, 1380px\" \/><\/td>\n<td class=\"block-2\" style=\"padding: 20px 20px 20px 10px;\">\n<p class=\"zero\"><strong>Ridiculously smart content for marketing leaders\u2014like you.<\/strong><\/p>\n<p class=\"zero\">Get ridiculously smart content for marketing leaders via monthly emails, quarterly events, and whatever else we can dream up that will meet your needs.<\/p>\n<p class=\"zero\"><a class=\"btn medium orange button\" rel=\"noopener\" href=\"https:\/\/www.litmus.com\/leading-fwd-newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">SUBSCRIBE<\/a><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"post-form-cta-block_bf00e0c703c00bfe0b1211891a64da20\" class=\"block-post-form-cta alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n    <div class=\"row intro\">\n      <div class=\"col\">\n        <div class=\"intro-wrap\">\n                            <\/div>\n      <\/div>\n      <div class=\"col\">\n        <div class=\"image-wrap\">\n                  <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"row\">\n      <div class=\"col\">\n        <div class=\"copy\">\n                  <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Identify which email marketing metrics have value and should be tracked based on your business goals.<\/p>\n","protected":false},"author":37,"featured_media":45506,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[9954,416],"blog_category":[9770],"class_list":["post-45505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-mail-privacy-protection","tag-measurement","blog_category-leading-fwd"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - 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