{"id":54879,"date":"2022-10-26T18:12:30","date_gmt":"2022-10-26T22:12:30","guid":{"rendered":"https:\/\/www.litmus.com\/?p=54879"},"modified":"2022-10-27T21:17:31","modified_gmt":"2022-10-28T01:17:31","slug":"litmus-live-day-2-recap","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/litmus-live-day-2-recap","title":{"rendered":"Litmus Live 2022: Highlights and Insights from Day 2"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_63583c71e6939\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p><span style=\"font-weight: 400;\">We\u2019ve officially wrapped up day two of Litmus Live, the premier email marketing event of the year.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the second (and final) day now complete, what were the top moments and highlights?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look back at day two\u2014and all the action-packed education and inspiration we walked away with.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking for our recap and highlights from day one? <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-live-day-1-recap\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Check them out here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p style=\"padding-left: 15px; border-left: 10px solid #0d5477;\"><strong>Want to rewatch your favorite session (or catchup on the ones you missed)? You can still upgrade your ticket to<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/cvent.me\/LRk1R5\" target=\"_blank\" rel=\"noopener\"> get access to all live and on-demand sessions<\/a> \u2192\u00a0<\/strong><\/p>\n<h2><span style=\"font-weight: 400;\">What Is Data Driven Marketing (And What It Is Not)<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Data driven marketing is an approach used to gain insights and identify trends about your customers and how they behave. But to be truly data-driven, we must remind ourselves of the actual definition of data: <\/span><i><span style=\"font-weight: 400;\">all<\/span><\/i><span style=\"font-weight: 400;\"> types of information.<\/span><\/p>\n<p><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/karelle-gordon\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Karelle Gordon<\/span><\/a><span style=\"font-weight: 400;\"> (Marketing Director, Education, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/fortune.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Fortune Media<\/span><\/a><span style=\"font-weight: 400;\">) shares that when using <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/personalization-in-email-marketing-needs-strategy\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">personalization<\/span><\/a><span style=\"font-weight: 400;\">, marketers have seen up to an eight times higher <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/infographic-the-roi-of-email-marketing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">return on investment (ROI)<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With returns like that, marketers need to put themselves in their customer\u2019s shoes to ensure their experience is relevant. Gordon shares that 74% of customers feel frustrated by seeing irrelevant content\u2014so it\u2019s important to do it right.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Gordon puts it: \u201cData gives you a predictability that is the ultimate advantage when creating your marketing plan.\u201d<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">74% of customers feel frustrated by irrelevant content <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a><\/p>\n<p>&mdash; alemieux (@alemieux) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/alemieux\/status\/1585273713204891649?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">How to Speak \u201cMartech\u201d to Everyone<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Reminder: not everyone speaks marketing technology (or martech). \u201cMartech language is not universal,\u201d says <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/aliciagarside\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Alicia Garside<\/span><\/a><span style=\"font-weight: 400;\"> (Digital Marketing Production Manager, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"http:\/\/www.telushealth.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">TELUS Health<\/span><\/a><span style=\"font-weight: 400;\">). \u201cFocus on tailoring your information to your audience.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When we get caught up in the lingo, it can be hard to effectively communicate needs in a way that will resonate with others. (For example, terms like <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/kpis-you-should-be-tracking\/\"><span style=\"font-weight: 400;\">open rates<\/span><\/a><span style=\"font-weight: 400;\">, streams, smart lists, and subscriber keys often aren\u2019t known or used by teams outside of email marketing.)<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">\ud83d\udccc Reminder: not everyone speaks martech.<\/p>\n<p>\u201cMartech language is not universal. Focus on tailoring your information to your audience.\u201d \ud83c\udf99 Alicia Garside (<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/TELUSHealth?ref_src=twsrc%5Etfw\">@TELUSHealth<\/a>)<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/Xy7xxy7Vpk\">pic.twitter.com\/Xy7xxy7Vpk<\/a><\/p>\n<p>&mdash; Litmus (@litmusapp) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp\/status\/1585293940290457601?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Email Makes Everything Better<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Email makes <\/span><i><span style=\"font-weight: 400;\">all<\/span><\/i><span style=\"font-weight: 400;\"> of your marketing better. It provides the <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/page.litmus.com\/lessons-in-personalization.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">foundation for personalization<\/span><\/a><span style=\"font-weight: 400;\">, is an efficient tool for <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-ab-testing-how-to\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">testing<\/span><\/a><span style=\"font-weight: 400;\">, and adds value to all other <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-marketing-to-boost-omnichannel-strategy\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">channels<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/bblake-miller\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Blake Miller<\/span><\/a><span style=\"font-weight: 400;\"> (Senior Director, Product Marketing, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Salesforce Marketing Cloud<\/span><\/a><span style=\"font-weight: 400;\">) teaches us how to use email to create personlized moments across the entire <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/how-to-personalize-throughout-the-email-customer-journey\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">customer journey<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Miller puts it, when engaging with customers across multiple channels, remember these three guiding principles: be there, be useful, and be quick.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">When engaging with customers across multiple channels, remember to: <\/p>\n<p>\ud83c\udfaf Be there<br \/>\ud83d\udee0\ufe0f Be useful<br \/>\u26a1 Be quick<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/BBlakeMiller?ref_src=twsrc%5Etfw\">@BBlakeMiller<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/MarketingCloud?ref_src=twsrc%5Etfw\">@marketingcloud<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/KfrwqXLMpp\">pic.twitter.com\/KfrwqXLMpp<\/a><\/p>\n<p>&mdash; Litmus (@litmusapp) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp\/status\/1585295198094954496?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Let\u2019s Take it Personal<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Keynote speaker <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/morgannayomimatthews\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Morgan Matthews<\/span><\/a><span style=\"font-weight: 400;\"> (Head of People and Finance, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.nclracing.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">National Cycling League<\/span><\/a><span style=\"font-weight: 400;\">) session was all about diversity, equity, and inclusion (<\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/the-importance-of-diversity-equity-and-inclusion-in-marketing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">DEI<\/span><\/a><span style=\"font-weight: 400;\">) in marketing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Matthew urges business to think critically about <\/span><i><span style=\"font-weight: 400;\">actual<\/span><\/i><span style=\"font-weight: 400;\"> allyship versus performative allyship. What have you been doing vs. what have you only started because of a recent event?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThink through more lenses than your own,\u201d says Matthews. Don\u2019t just appear to be an ally; actually be one. For most brands the key is intersectionality: take things personally when it comes to marketing.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Check your social capital. Are you only doing something because every other brand is doing it? Stick to things the brand advocated for before any recent events. <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a><\/p>\n<p>&mdash; Anne Tomlin (@pompeii79) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/pompeii79\/status\/1585304050542714880?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Email Deliverability Roundup: How to Ensure Your Beautifully Crafted Emails Hit the Inbox<\/span><\/h2>\n<p><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/lauren-meyer-3958b84\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Lauren Meyer<\/span><\/a><span style=\"font-weight: 400;\"> (CMO, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.socketlabs.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">SocketLabs<\/span><\/a><span style=\"font-weight: 400;\">) has over 16 years of experience in email marketing. As an expert in <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/why-email-deliverability-matters\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">email deliverability<\/span><\/a><span style=\"font-weight: 400;\">, her session clears up the misinformation about deliverability and what it takes to do it right.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRecipient engagement is about the closest thing that exists as a \u2018deliverability hack\u2019 in 2022,\u201d said Meyer. Mailbox providers tend to measure positive engagement (like clicking links, starring things, and saving them to folders).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Other factors that help include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoiding huge or sporadic spikes in volume. Your ESP and your mailbox provider will see it as suspicious.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoiding links that have poor <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/how-to-fix-email-reputation\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">reputations<\/span><\/a><span style=\"font-weight: 400;\"> within the content of your email.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">One final point to keep in mind: people do not like it when you show up unannounced at their house (aka, their inbox). It\u2019s one of the main triggers for <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/spam-filter-tests\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">spam complaints<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Repeat after me: Your &quot;SUBSCRIBERS&quot; ARE HUMAN. Send them information that is relevant &amp; valuable. The sooner you can stop trying to &quot;sell&quot; every chance you get, the sooner you can improve your deliverability along with your relationship with said humans. <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/3VkOoxN5xQ\">pic.twitter.com\/3VkOoxN5xQ<\/a><\/p>\n<p>&mdash; Jell K (@iamjellk) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/iamjellk\/status\/1585311949054615553?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">How to Get the Most Out of the Welcome Journey<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Most organizations settle on a simple <\/span><span style=\"font-weight: 400;\">welcome<\/span><span style=\"font-weight: 400;\"> email, but <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/ferubino\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Fernando Rubino Pereira<\/span><\/a><span style=\"font-weight: 400;\"> (Global Email Marketing Manager, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.canyon.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Canyon Bicycles<\/span><\/a><span style=\"font-weight: 400;\">) encourages email marketers to take it a step further.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cYou only get one chance to make a good first impression,\u201d says Pereira. A welcome\/onboarding series is your chance to do that and more. Compared to business-as-usual emails, <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/5-tips-to-creating-great-onboarding-emails\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">welcome journeys<\/span><\/a><span style=\"font-weight: 400;\"> get a higher open rate of +42%.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">Enjoying <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp?ref_src=twsrc%5Etfw\">@litmusapp<\/a> How to get the most out of the Welcome Journey w\/Fernando Rubino Pereira<br \/>Global Email Marketing Manager, Canyon Bicycles <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/emailgeek?src=hash&amp;ref_src=twsrc%5Etfw\">#emailgeek<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/EmailMarketing?src=hash&amp;ref_src=twsrc%5Etfw\">#EmailMarketing<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/3HW3foZyIb\">pic.twitter.com\/3HW3foZyIb<\/a><\/p>\n<p>&mdash; LisaLeid (@Digitalnista) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/Digitalnista\/status\/1585315926911905793?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">How to Orchestrate and Influence Infrastructure as an Internal Communicator Marketer<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When inheriting a tech stack, it can often feel like things are difficult to change. <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/jellk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jell Khongkraphan<\/span><\/a><span style=\"font-weight: 400;\"> (Sr. Manager, Lifecycle Marketing, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/konghq.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Kong Inc<\/span><\/a><span style=\"font-weight: 400;\">) helped attendees navigate through common pain points during her session.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How can one solo marketer influence infrastructure? Before every campaign, ask yourself:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>What are your trigger events?<\/strong> <span style=\"font-weight: 400;\">This is THE moment that matters. You want to let your user know you\u2019ve recognized the action (or lack of) that was taken.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>What would you like to use as dynamic content?<\/strong><span style=\"font-weight: 400;\"> People love it when brands understand them.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>How are you planning to measure the performance of this initiative?\u00a0<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cThe goal isn\u2019t to become an engineer\u2014it\u2019s to identify your own needs and make a case to request engineering resources that will help you bridge some gaps,\u201d says Khongkraphan.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">THANK YOU, everyone for attending my session. Feel free to keep the conversation going here, I am happy to chat all things email \/ data \/ saas \/ martech and cats \ud83d\ude42 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/DrvTBJ21se\">pic.twitter.com\/DrvTBJ21se<\/a><\/p>\n<p>&mdash; Jell K (@iamjellk) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/iamjellk\/status\/1585338091430375424?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Accessible, Responsive, and Beautiful Email Design in 2022<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Email marketers face unique challenges when balancing technical and aesthetic considerations for <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-design-best-practices\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">email design<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/alimahad\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Ali Mahad<\/span><\/a><span style=\"font-weight: 400;\"> (Email and Marketing Automation Specialist, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"http:\/\/www.finning.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Finning International Inc.<\/span><\/a><span style=\"font-weight: 400;\">) says, \u201cIt\u2019s important for email marketers to embrace and adapt to paradigm shifts, rather than consistently trying to fight them.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In his session, Mahad shared how he optimizes marketing emails for mobile, <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/the-ultimate-guide-to-dark-mode-for-email-marketers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Dark Mode<\/span><\/a><span style=\"font-weight: 400;\">, and overall content readability.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">This is so cool! <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/emailgeeks?src=hash&amp;ref_src=twsrc%5Etfw\">#emailgeeks<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/iSCPCPphXq\">https:\/\/t.co\/iSCPCPphXq<\/a><\/p>\n<p>&mdash; Courtney Fantinato (@CourtFantinato) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/CourtFantinato\/status\/1585347407407374336?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Scaling up Your CRM<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Fika\u2014a Swedish tradition\u2014is really important to <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/tony-allen-crm\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Anthony Allen<\/span><\/a><span style=\"font-weight: 400;\"> and his team at <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.volvocars.com\/uk\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Volvo UK<\/span><\/a><span style=\"font-weight: 400;\">. As the CRM Implementation Lead, he\u2019s taken the idea of fika and applied it to Volvo UK\u2019s CRM campaigns, with great success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFika is a sugar and caffeine mini-break that focuses on making time for you friends, family, and colleagues in every day life,\u201d shared Allen. \u201cRealistically, it\u2019s a short, sharp opportunity to catch up on the latest goings-on\u2014and also the opportunity to enjoy a pastry at the same time.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Volvo UK once took a content and copy heavy approach, but with Allen\u2019s \u201cfika\u201d program, all of that changed to focus on a short, bite-sized approach. Instead of sending an <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-newsletter-examples-engage-prospects\/\"><span style=\"font-weight: 400;\">email newsletter<\/span><\/a><span style=\"font-weight: 400;\"> once every eight weeks, they now send weekly newsletters. As a result, 21% of subscribers opened every email, every week\u2014an example of just how powerful scaling up can be.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">In Swedish tradition, fika is a sugar and caffeine mini-break. \u2615\ufe0f\ud83e\udd50 What does that have to with email?<\/p>\n<p>Anthony Allen shares how he applies the idea of fika to CRM campaigns at <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/VolvoCarUK?ref_src=twsrc%5Etfw\">@VolvoCarUK<\/a>. \ud83d\ude97 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/II4v86A3HV\">pic.twitter.com\/II4v86A3HV<\/a><\/p>\n<p>&mdash; Litmus (@litmusapp) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp\/status\/1585356493947142144?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Semantic First Email Code<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Traditionally, if a layout worked in <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/a-guide-to-rendering-differences-in-microsoft-outlook-clients\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Outlook<\/span><\/a><span style=\"font-weight: 400;\">, it would likely work everywhere else. For a while, this \u201cOutlook first\u201d approach made sense. However, it isn\u2019t ideal for creating <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/understanding-responsive-and-hybrid-email-design\/\"><span style=\"font-weight: 400;\">responsive<\/span><\/a><span style=\"font-weight: 400;\"> layouts or allowing assistive technology to manipulate email content, due to the rigid nature of table layouts that are typically used for building Outlook emails.<\/span><\/p>\n<p><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/M_J_Robbins\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Mark Robbins<\/span><\/a><span style=\"font-weight: 400;\"> (Software Engineer, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Salesforce Marketing Cloud<\/span><\/a><span style=\"font-weight: 400;\">) has over ten years of experience writing email code. In his session, he shared how to think about code in a &#8220;semantic first&#8221; way for better accessibility, fewer bugs, and more future-proof code.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Semantic first code is full of benefits and very few deficits. As Robbins shares, \u201cSimple semantic code like this will work in a wide range of email clients.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cBy default, semantic code is built to be accessible because we are using the correct tool for the job,\u201d said Robbins. Overall, it\u2019s better for readability, <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/ultimate-guide-to-email-accessibility\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">accessibility<\/span><\/a><span style=\"font-weight: 400;\">, and many other perks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By starting with semantic elements, you can prevent many issues that arise from using elements counter to what they are intended.<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">A few helpful links from my  <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> talk <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/g2yLhwnAYK\">https:\/\/t.co\/g2yLhwnAYK<\/a><\/p>\n<p>&mdash; Mark Robbins (@M_J_Robbins) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/M_J_Robbins\/status\/1585361685858385920?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">Creating Effective Automated Campaigns<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u201cAs a slogan to promote triggered emails, \u2018set it and forget it\u2019 has been disastrously successful,\u201d explains <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/chadswhite\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Chad S. White<\/span><\/a><span style=\"font-weight: 400;\"> (Head of Research, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.oracle.com\/cx\/marketing\/consulting\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Oracle Marketing Consulting<\/span><\/a><span style=\"font-weight: 400;\">). \u201cIt spurred adoption, but it set horrible expectations for how to maximize the effectiveness of these living campaigns.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Marketers need to provide ongoing care for triggered campaigns: review your <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/improve-email-marketing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">campaign performance<\/span><\/a><span style=\"font-weight: 400;\"> regularly, conduct <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-ab-testing-how-to\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">A\/B tests<\/span><\/a><span style=\"font-weight: 400;\">, frequently <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-testing-and-qa\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">QA test<\/span><\/a><span style=\"font-weight: 400;\">, and make seasonal updates, every six months. Don\u2019t just \u201cset it and forget it.\u201d<\/span><\/p>\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\">\n<p lang=\"en\" dir=\"ltr\">&quot;Set it and forget it&quot; \ud83d\udea9\ud83d\udea9\ud83d\udea9<\/p>\n<p>\ud83d\udccc Remember: As popular as the &quot;set it and forget it&quot; slogan is, email marketers need to provide ongoing care for automated campaigns (at least every 6 months).<a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/chadswhite?ref_src=twsrc%5Etfw\">@chadswhite<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/hashtag\/LitmusLive2022?src=hash&amp;ref_src=twsrc%5Etfw\">#LitmusLive2022<\/a> <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/t.co\/WfZSw6Ge16\">pic.twitter.com\/WfZSw6Ge16<\/a><\/p>\n<p>&mdash; Litmus (@litmusapp) <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/twitter.com\/litmusapp\/status\/1585358112642433035?ref_src=twsrc%5Etfw\">October 26, 2022<\/a><\/p><\/blockquote>\n<p><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/p>\n<h2><span style=\"font-weight: 400;\">23 Ways to Use Litmus Personalize to Enhance Your Emails<\/span><\/h2>\n<p><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/jordansawyer\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jordan Sawyer<\/span><\/a><span style=\"font-weight: 400;\"> (Head of Account Management, <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-personalization\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Litmus Personalize<\/span><\/a><span style=\"font-weight: 400;\">) and <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.linkedin.com\/in\/jessicaehorn\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Jessica Horn<\/span><\/a><span style=\"font-weight: 400;\"> (Senior Account Manager, <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-personalization\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Litmus Personalize<\/span><\/a><span style=\"font-weight: 400;\">) shared a selection of their favorite emails that feature Litmus Personalize.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhen it comes to standing out of the inbox, relevant, personalized experiences are essential to a successful modern email strategy,\u201d said Sawyer and Horn.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>80% of customers<\/strong> are more likely to make a purchase from a brand that provides a personalized experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>83% of customers<\/strong> are willing to share their data to create a more personalized experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>76% of buyers<\/strong> expect more personalized attention from marketers to develop an intimate relationship with your brand.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With Litmus Personalize, <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/page.litmus.com\/quick-wins-email-personalization.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">quick personalization wins<\/span><\/a><span style=\"font-weight: 400;\"> that make a big impact include <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/using-countdown-timers-to-boost-engagement\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">countdown timers<\/span><\/a><span style=\"font-weight: 400;\">, timed images, device targeting, weather-based content, location targeting, <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/social-proof-in-email\/#:~:text=Social%20signals%20showcase%20live%20interactions,and%20desirability%20of%20each%20product.\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">social signals<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/page.litmus.com\/live-polls-and-social-proof.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">live polling\/voting<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">See you next year!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Already feeling nostalgic for Litmus Live 2022? Good news: you can still upgrade your ticket to rewatch your favorite sessions (or catch up on the ones you missed!). With a Litmus Live MAX ticket, you\u2019ll <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/cvent.me\/LRk1R5\" target=\"_blank\" rel=\"noopener\">get post-event access to all live and on-demand sessions<\/a>\u2014and even Litmus Live 2021 sessions.<\/span><\/p>\n<p>Stay tuned as we share our key takeaways from the <em>entire<\/em> event.<\/p>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"post-cta-buttonblock_63583c8ee693b\" class=\"block-post-cta-button mt-5\">\n  <div class=\"container px-0\">\n    <div class=\"row\">\n      <div class=\"blog-post-cta-button-wrapper col-12 col-lg-10 mx-auto p-4 d-block d-lg-flex align-items-lg-center align-items-start\">\n\t\t  \t\t  \t\t  \t\t  \t\t  \t\t  \t\t  \t\t \t\t\t  \t\t  \t\t  <div class=\"col-12 col-lg-9 ps-lg-4 ps-0 text-center text-lg-start mt-3 mt-lg-0\">\t\t\t  \t\t\t  <h2 class=\"h-sm\"><strong>Get access to all sessions<\/strong><\/h2>\n\t\t\t   \n\t\t\t  \t\t\t\t\t<p>Want to rewatch your favorite session (or catchup on the ones you missed)? Upgrade your ticket to a Litmus Live MAX ticket for access to all live and on-demand sessions.<\/p>\n\t\t\t\t\t \n\t\t\t  \t\t  <\/div><!--col-12 col-lg-9 ps-lg-4 ps-0 text-center text-lg-start mt-3 mt-lg-0-->\t\t\t  \t\t  <div class=\"text-center text-lg-end col-12 col-lg-1 ms-lg-2 ms-0\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"btn btn-primary\" rel=\"noopener\" target=\"_blank\" href=\"https:\/\/cvent.me\/LRk1R5\">\n\t\t\t\t\t\tHere&#039;s how\t\t\t\t\t\t<\/a>\n\t\t\t  \t\t  <\/div><!--text-center text-lg-end col-12 col-lg-1 ms-lg-2 ms-0-->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t        <\/div><!--blog-post-cta-button-wrapper-->\n    <\/div><!--row-->\n  <\/div><!--container-->\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Discover the top moments from day two of Litmus Live: the premier email event of the year, featuring topics on semantic first email code, all-image emails, email automation, and more.<\/p>\n","protected":false},"author":25,"featured_media":54882,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[478,499,9363,488],"blog_category":[10304],"class_list":["post-54879","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-design","tag-email-coding","tag-email-marketing-strategy","tag-litmus-live","blog_category-email-industry-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - 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