{"id":73826,"date":"2023-07-14T13:36:33","date_gmt":"2023-07-14T17:36:33","guid":{"rendered":"https:\/\/www.litmus.com\/?p=73826"},"modified":"2026-02-06T14:49:19","modified_gmt":"2026-02-06T19:49:19","slug":"7-automated-email-workflows-to-keep-up-with-demand","status":"publish","type":"post","link":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand","title":{"rendered":"7 Automated Email Workflows to Keep Up with Demand"},"content":{"rendered":"\n\n\t<div id=\"simple-text-block-block_76771de9a82a1fb164e14daaee7da4c4\" class=\"block-simple-text-block alignfull \" style=\"background-color:\">\n  <div class=\"container\">\n  \t<div class=\"row\">\n  \t\t<div class=\"col\">\n  \t\t\t<div class=\"copy\">\n  \t\t\t\t<p><span style=\"font-weight: 400;\">If your email goals are bigger than your budget or the pressure on your team increases, you need to work smarter with email workflow automation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This guide reviews what email workflow automation is and how to get started with seven automated email workflows:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"#welcome\"><span style=\"font-weight: 400;\">Welcome email series<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"#leadnurturing\">Lead nurturing campaigns<\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"#abandoned\"><span style=\"font-weight: 400;\">Abandoned cart emails<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"#postpurchase\">Post-purchase follow-ups\u00a0<\/a><\/li>\n<li><a rel=\"noopener\" href=\"#feedbackandreview\"><span style=\"font-weight: 400;\">Feedback and review workflows<\/span><\/a><\/li>\n<li><a rel=\"noopener\" href=\"#subscriptionrenewal\"><span style=\"font-weight: 400;\">Subscription renewal reminders<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"#reengagement\"><span style=\"font-weight: 400;\">Re-engagement campaigns<\/span><\/a><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">What is email workflow automation?\u00a0<\/span><\/h2>\n<p><b>Email workflow automation is the process of creating emails that customers and subscribers will automatically receive under certain conditions.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For example, instead of reviewing the list of new subscribers at the end of the day and manually sending a thank you message, <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-guardian\">email workflow automation<\/a> would deliver a welcome email as soon as someone joins your email list.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Benefits of email workflow automation for marketing teams<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The best-case scenario in email marketing is <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/customer-centric-marketing\/\"><span style=\"font-weight: 400;\">customer-centric campaigns<\/span><\/a><span style=\"font-weight: 400;\"> that the email team enjoys working with. It\u2019s the best of both worlds, right? Here\u2019s how email workflow automation <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/role\/marketers\"><span style=\"font-weight: 400;\">benefits both subscribers and email teams<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Create a personalized experience for users\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">People naturally pay attention to (and get more value from) relevant information. Just think about how much more foot traffic a fresh lemonade stand would receive on a hot, sunny day versus during a blizzard.\u00a0<\/span><\/p>\n<p><b>Email workflow automation sends the right message at the right time to the right subscriber<\/b><span style=\"font-weight: 400;\">. In turn, email marketing automation creates less noise and more value. For example, a subscriber who just bought a pair of hiking boots would likely welcome a newsletter about breaking in new shoes the right way.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Increase brand awareness<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As your subscriber count grows with customers at every stage of the buying journey, it becomes difficult to cater to every segment all the time manually. Without email workflow automation, you may accidentally leave a group of subscribers in the dark long enough for them to forget about you.\u00a0<\/span><\/p>\n<p><b>Automated email sequences continuously deliver content across all customer segments at just the right level<\/b><span style=\"font-weight: 400;\">\u2014no prolonged silence or overflowing inboxes here.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Save time and resources<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Would you rather create and send a new email every day or create an email and send it automatically for a few months? The latter, obviously. <\/span><b>While automated emails aren\u2019t set-it-and-forget-it, they leverage your time by creating an email and using it repeatedly<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/litmus-for-email-automation\/\"><span style=\"font-weight: 400;\">Automatic dynamic content<\/span><\/a><span style=\"font-weight: 400;\"> lets you create one version of an email, like a birthday message, that easily changes between versions without creating individual designs.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-73827 size-medium\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-1-1-260x300.png\" alt=\"\" width=\"260\" height=\"300\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-1-1-260x300.png 260w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-1-1-768x887.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-1-1-700x809.png 700w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-1-1.png 800w\" sizes=\"(max-width: 260px) 100vw, 260px\" \/><\/p>\n<p><i><span style=\"font-weight: 400;\">PrettyLittleThing used Litmus Personalize, powered by Kickdynamic, to automatically personalize email design based on when a subscriber opened the message.\u00a0<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">Nurture leads and drive conversion<\/span><\/h3>\n<p><b>Integrating your email marketing campaigns with customer behavior analytics, like website visits, lets you automatically guide subscribers toward purchase<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One-time broadcast emails or general newsletters are helpful for brand awareness and engagement, but you need email workflow automation to gradually move customers toward conversion through touchpoints.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Gather data-driven insights<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Does sending a customer testimonial after an abandoned cart increase conversions? You don\u2019t know until you try!\u00a0<\/span><\/p>\n<p><b>Email workflow automation lets you learn about email engagement at different touchpoints to <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-deliverability\">improve future email performance.<\/a>\u00a0<\/b><span style=\"font-weight: 400;\">Plus, sequences running on autopilot in the background gather more data to learn from than if you rely on sporadic broadcasts alone. \ud83e\udd13<\/span><\/p>\n<p>Pro tip: Never send another broken automated email! <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-guardian\">Email Guardian keeps an eye on your automated emails<\/a>, so you never have to worry about broken emails in your workflows again.<\/p>\n<h2><span style=\"font-weight: 400;\">Designing effective email workflows<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Automated email workflows can potentially transform your subscriber experience and output, but you\u2019ll need a plan. Here are some best practices to follow before setting up an automated sequence.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Mapping the customer journey<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Part of the magic of automated emails is their relevance, which means you need to consider where a person is in their buying journey. You\u2019ll need to adjust your workflow to match your organization, but example phases of a new customer journey include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Awareness<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consideration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Purchase<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retention<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advocacy<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2020\/04\/customer-journey.png\" alt=\"\" width=\"1000\" height=\"1236\" \/><\/p>\n<p><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/how-sephora-uses-email-personalization-to-drive-purchases\"><i><span style=\"font-weight: 400;\">Sephora uses email personalization<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> at key customer journey phases to drive purchases<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">Defining triggers and conditions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">After you map the phases of a customer\u2019s journey, think about what signals someone\u2019s movement between each. Triggers and conditions are the green light for an automated email workflow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, a newsletter signup triggers a welcome email, and you send an abandoned cart message if someone adds an item to their cart and then leaves your website.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Creating personalized messaging<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once you decide on the right time to send a message, you have to decide what it says. <\/span><span style=\"font-weight: 400;\">Personalization examples<\/span><span style=\"font-weight: 400;\"> include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Countdown timers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Geolocation targeting\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Weather-based content\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/resources\/live-polls-and-social-proof\/\"><span style=\"font-weight: 400;\">Live polling<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/social-proof-in-email\/\"><span style=\"font-weight: 400;\">Social signals<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Birthdays<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product suggestions<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Balancing the frequency and timing of emails<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Automated emails are exciting, but you don\u2019t want to overwhelm subscribers. A good general rule is that you should pause other broadcasts if a subscriber is in an automated sequence, like a welcome series of emails or an abandoned cart flow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, you also need to consider what\u2019s typical in your industry for email frequency. You can also empower subscribers to adjust preferences in a <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-preferences-center-best-practices\/\"><span style=\"font-weight: 400;\">preference center<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">7 types of automated email workflows\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve briefly mentioned a few automated email workflows; now let\u2019s explore specifics.\u00a0<\/span><\/p>\n<h3 id=\"welcome\"><span style=\"font-weight: 400;\">1.\u00a0 Welcome email series<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A welcome email series is a subscriber\u2019s first impression of your email marketing. The first emails you send after someone signs up should establish your brand identity, provide important info, and encourage them to engage with more of your content. You should <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/welcome-onboarding-emails\/\"><span style=\"font-weight: 400;\">customize welcome emails<\/span><\/a><span style=\"font-weight: 400;\"> to the scenario, like:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sending popular content to someone who signs up for your newsletter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Explain the next steps when someone joins your rewards program<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Suggest where to start when someone initiates a free trial<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-73828 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image2.png\" alt=\"\" width=\"1030\" height=\"1108\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image2.png 1030w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image2-279x300.png 279w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image2-952x1024.png 952w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image2-768x826.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image2-700x753.png 700w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/p>\n<p><i><span style=\"font-weight: 400;\">Share your brand story or perspective in your welcome email series. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/welcome-to-the-bored-cow-universe\"><i><span style=\"font-weight: 400;\">Image via Bored Cow<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<p><strong>Read more:<\/strong> <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/welcome-email-onboarding-tips\/\">8 Welcome Email Tips I\u2019ve Learned From 6 Years at Litmus<\/a><\/p>\n<h3 id=\"leadnurturing\"><span style=\"font-weight: 400;\">2. Lead nurturing campaigns<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Lead nurturing campaigns bridge the gap between new subscribers and new customers. Use these automated emails to build trust, promote your products, and share valuable information. Since all your contacts receive lead nurturing emails, they\u2019re a great place to test strategies, copy and design to <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-testing-and-qa\"><span style=\"font-weight: 400;\">continuously improve<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-73829 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image33.png\" alt=\"\" width=\"858\" height=\"1274\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image33.png 858w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image33-202x300.png 202w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image33-690x1024.png 690w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image33-768x1140.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image33-700x1039.png 700w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><\/p>\n<p><i><span style=\"font-weight: 400;\">Your lead nurture automations can educate prospects and promote your products. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/small-steps-for-a-smoother-shave\"><i><span style=\"font-weight: 400;\">Image via Harry\u2019s<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<p><b>Read more:<\/b> <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/email-newsletter-examples-engage-prospects\/\"><span style=\"font-weight: 400;\">6 Email Newsletter Examples to Keep Prospects Engaged<\/span><\/a>\n<h3 id=\"abandoned\"><span style=\"font-weight: 400;\">3. Abandoned cart emails<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Someone browses your site, finds something they like, adds it to their shopping cart, and then\u2026leaves. Losing the conversion is disappointing, but an abandoned cart email can save the sale. An automated abandoned cart email sends when someone doesn\u2019t complete a purchase and helps remind them what they left behind, potentially incentivizing them to return.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also send automated abandonment emails if someone:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Browses your website but doesn\u2019t add anything to their cart<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Begins the checkout process and then leaves<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The best abandoned cart emails are, of course, customized. Reference the items they chose and make it easy for them to return to their cart.\u00a0<\/span><\/p>\n<img decoding=\"async\" class=\"aligncenter wp-image-73830 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image4-1-1.png\" alt=\"\" width=\"1138\" height=\"1028\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image4-1-1.png 1138w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image4-1-1-300x271.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image4-1-1-1024x925.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image4-1-1-768x694.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image4-1-1-700x632.png 700w\" sizes=\"(max-width: 1138px) 100vw, 1138px\" \/>\n<p><i><span style=\"font-weight: 400;\">LNER uses imagery and copy relevant to the cart and subtly builds immediacy by stating that prices often change. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/smiles-davis-the-journey-to-london-kings-cross-wont-be-the-same-without-you\"><i><span style=\"font-weight: 400;\">Image via London North Eastern Railway<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<p><b>Read more<\/b><span style=\"font-weight: 400;\">: <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-templates\"><span style=\"font-weight: 400;\">3 Free Abandoned Cart Email Templates Courtesy of Email Monks<\/span><\/a><\/p>\n<h3 id=\"postpurchase\"><span style=\"font-weight: 400;\">4.\u00a0 Post-purchase follow-ups<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You\u2019ve made a sale, time to celebrate! Post-purchase emails give customers the information they expect and keep the momentum going. Your <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/post-purchase-emails\/\"><span style=\"font-weight: 400;\">post-purchase automated emails<\/span><\/a><span style=\"font-weight: 400;\"> can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide order details<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share shipping information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer support or relevant content<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Express gratitude<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Suggest related products<\/span><\/li>\n<\/ul>\n<img decoding=\"async\" class=\"aligncenter wp-image-73831 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image9-1.png\" alt=\"\" width=\"1118\" height=\"1282\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image9-1.png 1118w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image9-1-262x300.png 262w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image9-1-893x1024.png 893w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image9-1-768x881.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image9-1-700x803.png 700w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/>\n<p><i><span style=\"font-weight: 400;\">Teach first-time buyers how to use your product. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/how-to-use-your-new-multi-stick\"><i><span style=\"font-weight: 400;\">Image via Ilia<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<p><b>Read more:<\/b> <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/techcrunch-personalize-emails\/\"><span style=\"font-weight: 400;\">Personalizing Emails with Shopper Generated Content<\/span><\/a><\/p>\n<h3 id=\"feedbackandreview\"><span style=\"font-weight: 400;\">5. Feedback and review workflows<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Customer feedback and reviews help you make customer-centric improvements <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> are powerful social proof in marketing. Automated feedback email workflows ask customers to provide feedback or leave a review on their recent purchase or experience.\u00a0<\/span><\/p>\n<img decoding=\"async\" class=\"aligncenter wp-image-73832 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-7.png\" alt=\"\" width=\"1270\" height=\"1292\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-7.png 1270w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-7-295x300.png 295w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-7-1007x1024.png 1007w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-7-768x781.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-7-700x712.png 700w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/>\n<p><i><span style=\"font-weight: 400;\">Give customers a place to share their positive feedback and a support link in case they\u2019re unhappy. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/what-did-you-think-of-your-recent-order-65006006500600\"><i><span style=\"font-weight: 400;\">Image via Target<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<h3 id=\"subscriptionrenewal\"><span style=\"font-weight: 400;\">6. Subscription renewal reminders<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Trust between your customers and your brand is essential, so you should tell them when their subscription will renew. Subscription renewal reminders let customers know when their renewal is, what they\u2019ll receive, and what it costs. You can also use these automated emails to offer benefits or discounts for upgraded subscriptions.\u00a0<\/span><\/p>\n<img decoding=\"async\" class=\"aligncenter wp-image-73833 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image3.png\" alt=\"\" width=\"1320\" height=\"1300\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image3.png 1320w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image3-300x295.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image3-1024x1008.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image3-768x756.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/image3-700x689.png 700w\" sizes=\"(max-width: 1320px) 100vw, 1320px\" \/>\n<p><i><span style=\"font-weight: 400;\">Use your subscription renewal emails to thank customers and remind them of benefits and features. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/camo-subscription-renewal\"><i><span style=\"font-weight: 400;\">Image via Reincubate<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<h3 id=\"reengagement\"><span style=\"font-weight: 400;\">7. Re-engagement campaigns<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you feel a subscriber drifting away\u2014or rather, your email analytics signal a cold account\u2014try a re-engagement campaign. An automated re-engagement campaign targets inactive subscribers and entices them back to the brand with special offers, personalized recommendations, or surveys about their preferences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are a few <\/span><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/5-tips-for-creating-effective-re-engagement-emails\/\"><span style=\"font-weight: 400;\">re-engagement email tips<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t make subscribers feel guilty for their absence<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Let subscribers cut back on the emails they receive (instead of leaving altogether)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain branding<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider a promotion to sweeten the deal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask subscribers what they want to see<\/span><\/li>\n<\/ul>\n<img decoding=\"async\" class=\"aligncenter wp-image-73834 size-full\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-9.png\" alt=\"\" width=\"1118\" height=\"774\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-9.png 1118w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-9-300x208.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-9-1024x709.png 1024w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-9-768x532.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/07\/Image-9-700x485.png 700w\" sizes=\"(max-width: 1118px) 100vw, 1118px\" \/>\n<p><i><span style=\"font-weight: 400;\">Direct the timing of your re-engagement automation toward subscriber behavior or specific events. <\/span><\/i><a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/reallygoodemails.com\/emails\/are-your-addresses-up-to-date\"><i><span style=\"font-weight: 400;\">Image via Postable<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/i><\/p>\n<p><b>Read more:<\/b> <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/reengagement-winback-emails\/\"><span style=\"font-weight: 400;\">How To Use Email Automation for Customer Re-Engagement<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">Get started with personalized workflows today\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/how-to-personalize-throughout-the-email-customer-journey\/\">Personalized email<\/a> workflows the right message at the right time, which creates a personalized customer experience at scale. Don\u2019t forget to test your automation before it goes live, though. Litmus pre-send testing ensures your email messages look exactly how you intend in the inbox.\u00a0<\/span><\/p>\n<p><a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/why-litmus\"><span style=\"font-weight: 400;\">Learn more about how Litmus helps email teams increase ROI<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n  \t\t\t<\/div>\n  \t\t<\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"post-cta-buttonblock_b86a406013da22daeb9076aea85d7828\" class=\"block-post-cta-button mt-5\">\n  <div class=\"container px-0\">\n    <div class=\"row\">\n      <div class=\"blog-post-cta-button-wrapper col-12 col-lg-10 mx-auto p-4 d-block d-lg-flex align-items-lg-center align-items-start\">\n\t\t  \t\t  \t\t  \t\t  \t\t  \t\t  \t\t  \t\t \t\t\t  \t\t  \t\t  <div class=\"blog-post-cta-button-icon col-2 float-start mx-auto float-lg-start float-none background-white d-flex flex-column justify-content-center align-items-center text-center\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/emailguardianicon.png\" alt=\"Litmus Email Guardian icon\" width=\"244\" height=\"244\"\/>\n\t\t\t\t\t  \t\t  <\/div><!--blog-post-cta-button-icon-->\n\t\t\t\t\t\t\t\t  \t\t  <div class=\"col-12 col-lg-9 ps-lg-4 ps-0 text-center text-lg-start mt-3 mt-lg-0\">\t\t\t  \t\t\t  <h2 class=\"h-sm\"><strong>Monitor emails with Email Guardian<\/strong><\/h2>\n\t\t\t   \n\t\t\t  \t\t\t\t\t<p>Start monitoring your emails today with Email Guardian to be the first to know if future email client updates put your email at risk.<\/p>\n\t\t\t\t\t \n\t\t\t  \t\t  <\/div><!--col-12 col-lg-9 ps-lg-4 ps-0 text-center text-lg-start mt-3 mt-lg-0-->\t\t\t  \t\t  <div class=\"text-center text-lg-end col-12 col-lg-1 ms-lg-2 ms-0\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"btn btn-primary\" rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-guardian\">\n\t\t\t\t\t\tLearn more\t\t\t\t\t\t<\/a>\n\t\t\t  \t\t  <\/div><!--text-center text-lg-end col-12 col-lg-1 ms-lg-2 ms-0-->\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t        <\/div><!--blog-post-cta-button-wrapper-->\n    <\/div><!--row-->\n  <\/div><!--container-->\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Explore 7 automated email workflows to keep up with your growing email demands. Streamline your emails and engage with your customers more!<\/p>\n","protected":false},"author":54,"featured_media":73174,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[10253,10372,10295],"blog_category":[10301,10305],"class_list":["post-73826","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-email-automation","tag-email-workflows","tag-workflows","blog_category-email-campaign-management","blog_category-email-marketing-performance"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 Automated Email Workflows to Keep Up with Demand - Litmus<\/title>\n<meta name=\"description\" content=\"Explore 7 automated email workflows to keep up with your growing email demands. Streamline your emails and engage with your customers more!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Automated Email Workflows to Keep Up with Demand\" \/>\n<meta property=\"og:description\" content=\"Explore 7 automated email workflows to keep up with your growing email demands. Streamline your emails and engage with your customers more!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand\" \/>\n<meta property=\"og:site_name\" content=\"Litmus\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/litmusapp\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-14T17:36:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T19:49:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/06\/Automated-Workflows.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1395\" \/>\n\t<meta property=\"og:image:height\" content=\"733\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@litmusapp\" \/>\n<meta name=\"twitter:site\" content=\"@litmusapp\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"7 Automated Email Workflows to Keep Up with Demand - Litmus","description":"Explore 7 automated email workflows to keep up with your growing email demands. Streamline your emails and engage with your customers more!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand","og_locale":"en_US","og_type":"article","og_title":"7 Automated Email Workflows to Keep Up with Demand","og_description":"Explore 7 automated email workflows to keep up with your growing email demands. Streamline your emails and engage with your customers more!","og_url":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand","og_site_name":"Litmus","article_publisher":"https:\/\/www.facebook.com\/litmusapp","article_published_time":"2023-07-14T17:36:33+00:00","article_modified_time":"2026-02-06T19:49:19+00:00","og_image":[{"width":1395,"height":733,"url":"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/06\/Automated-Workflows.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_creator":"@litmusapp","twitter_site":"@litmusapp","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#article","isPartOf":{"@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand"},"author":{"name":"","@id":""},"headline":"7 Automated Email Workflows to Keep Up with Demand","datePublished":"2023-07-14T17:36:33+00:00","dateModified":"2026-02-06T19:49:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand"},"wordCount":8,"publisher":{"@id":"https:\/\/www.litmus.com\/#organization"},"image":{"@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#primaryimage"},"thumbnailUrl":"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/06\/Automated-Workflows.png","keywords":["Email Automation","Email Workflows","Workflows"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand","url":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand","name":"7 Automated Email Workflows to Keep Up with Demand - Litmus","isPartOf":{"@id":"https:\/\/www.litmus.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#primaryimage"},"image":{"@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#primaryimage"},"thumbnailUrl":"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/06\/Automated-Workflows.png","datePublished":"2023-07-14T17:36:33+00:00","dateModified":"2026-02-06T19:49:19+00:00","description":"Explore 7 automated email workflows to keep up with your growing email demands. Streamline your emails and engage with your customers more!","breadcrumb":{"@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#primaryimage","url":"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/06\/Automated-Workflows.png","contentUrl":"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/06\/Automated-Workflows.png","width":1395,"height":733},{"@type":"BreadcrumbList","@id":"https:\/\/www.litmus.com\/blog\/7-automated-email-workflows-to-keep-up-with-demand#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.litmus.com\/"},{"@type":"ListItem","position":2,"name":"7 Automated Email Workflows to Keep Up with Demand"}]},{"@type":"WebSite","@id":"https:\/\/www.litmus.com\/#website","url":"https:\/\/www.litmus.com\/","name":"Litmus","description":"Are you getting the most out of your email marketing?","publisher":{"@id":"https:\/\/www.litmus.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.litmus.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.litmus.com\/#organization","name":"Litmus Software","url":"https:\/\/www.litmus.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.litmus.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.litmus.com\/wp-content\/uploads\/2025\/04\/featured-image.png","contentUrl":"https:\/\/www.litmus.com\/wp-content\/uploads\/2025\/04\/featured-image.png","width":600,"height":314,"caption":"Litmus Software"},"image":{"@id":"https:\/\/www.litmus.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/litmusapp","https:\/\/x.com\/litmusapp"]},{"@type":"Person","@id":""}]}},"acf":[],"_links":{"self":[{"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/posts\/73826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/comments?post=73826"}],"version-history":[{"count":19,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/posts\/73826\/revisions"}],"predecessor-version":[{"id":122828,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/posts\/73826\/revisions\/122828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/media\/73174"}],"wp:attachment":[{"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/media?parent=73826"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/tags?post=73826"},{"taxonomy":"blog_category","embeddable":true,"href":"https:\/\/www.litmus.com\/wp-json\/wp\/v2\/blog_category?post=73826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}