{"id":80766,"date":"2023-10-26T15:18:42","date_gmt":"2023-10-26T19:18:42","guid":{"rendered":"https:\/\/www.litmus.com\/?post_type=story&#038;p=80766"},"modified":"2024-04-18T15:12:00","modified_gmt":"2024-04-18T19:12:00","slug":"by-lauren-jean","status":"publish","type":"story","link":"https:\/\/www.litmus.com\/customers\/by-lauren-jean","title":{"rendered":"ByLaurenJean"},"content":{"rendered":"\n<div id=\"text-two-columns-block_46b2c2ddc49de7c8428d2169c8bc7939\" class=\"block-text-two-columns alignfull\" style=\"background-color:\">\n  <div class=\"container\">\n      \t<div class=\"row \">\n  \t\t<div class=\"col-md-6 column\">\n        <div class=\"h-100 d-flex flex-column justify-content-center\">\n          <h1 class=\"h-xl\"><b>ByLaurenJean increased email click through rates 53% with Litmus<\/b><\/h1>\n<p>Lauren Jean has been working in the email industry for nearly a decade. Her passion for email marketing began when she worked for an e-commerce company, and was inspired to start her own business to help her clients craft the most successful email strategies. A self-proclaimed \u201cemail geek,\u201d Lauren Jean has created highly effective email campaigns, utilizing Litmus for <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-testing\">testing<\/a> and implementing personalization strategies with <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-personalization\">Litmus Personalize<\/a>.<\/p>\n        <\/div>\n  \t\t<\/div>\n      <div class=\"col-md-6 column\">\n        <div class=\"h-100 d-flex flex-column justify-content-center\">\n         <img decoding=\"async\" class=\"size-medium wp-image-80776 text-center aligncenter\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-logo-300x240.png\" alt=\"Lauren Jean - Humanizing email markeing\" width=\"300\" height=\"240\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-logo-300x240.png 300w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-logo-768x615.png 768w, https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-logo.png 1001w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\n                 <\/div>\n      <\/div>\n  \t<\/div>\n  <\/div>\n<\/div>\n\n\n\n\n<div class=\"content-block py-6 block-inner  text-media-block alignfull\" style=\"background-color:#ebf4f3\">\n<div class=\"block-background-text\">\n  <\/div>\n<div class=\"container\">\n        <div class=\"row align-items-center\">\n              <div class=\"col-md-6 \">\n                        <div class=\"mb-4 mb-md-0 d-flex justify-content-center align-items-center\">\n            <img decoding=\"async\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/kesslers-logo.png\" alt=\"Kesslers Diamonds\" width=\"230\" height=\"100\"  \/>          <\/div>\n              <\/div>\n              <div class=\"col-md-6\">\n              <h3>The Challenge<\/h3>\n<p>For e-commerce businesses like Kesslers Diamonds, once Mother\u2019s Day passes, the holiday season ultimately winds down and it becomes difficult to produce relevant campaigns to a wide audience.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n  \n<\/div>\n\n\n\n\n<div class=\"content-block py-6 block-inner  text-media-block alignfull\" style=\"background-color:\">\n<div class=\"block-background-text\">\n  <\/div>\n<div class=\"container\">\n        <div class=\"row align-items-center\">\n              <div class=\"col-md-6 order-md-2\">\n                        <div class=\"mb-4 mb-md-0 d-flex justify-content-center align-items-center\">\n            <img decoding=\"async\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-1-768x950.jpg\" alt=\"lauren jean email screenshot\" width=\"768\" height=\"950\"  \/>          <\/div>\n              <\/div>\n              <div class=\"col-md-6\">\n              <p>After stumbling upon <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/feature-friday-kate-spade\">Kate Spade&#8217;s Live Poll example<\/a> in a blog post, Lauren was inspired to incorporate polls into her client&#8217;s email campaigns. She recognized that this innovative approach could boost audience engagement and provide invaluable first-party intent data, but there wasn\u2019t an effective way to do that until she came across <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/email-personalization\">Litmus Personalize<\/a>.<\/p>\n<div class=\"col-12 p-4 float-start background-mint\" style=\"border-bottom-right-radius: 35px; border-top-left-radius: 35px; float: left;\">\n<p><em>\u201cCaptivating our audience outside of gift-giving seasons can be challenging. We must think outside the box, and live polls do just that. They are a creative way to interact with our entire audience within our emails and collect some first-party data at the same time.\u201d<\/em><\/p>\n<p class=\"float-start pb-0 mb-0\"><span class=\"text-uppercase bold\">Lauren Jean,<\/span><br \/>\nEmail Specialist and Owner of ByLaurenJean<\/p>\n<img decoding=\"async\" class=\"float-end\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-headshot.png\" width=\"100\" \/>\n<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  \n<\/div>\n\n\n\n<div id=\"success-quote-block_478658c8bf20d4601beb1defb61a3cbb\" class=\"block-success-quote alignfull\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col\">\n                  <img decoding=\"async\" class=\"author-image\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-headshot.png\" alt=\"Lauren Jean\" \/>\n                <blockquote>&#8220;We were excited to add live polls to our email strategy because we wanted to see what content resonated best to gain information for future campaigns and segmentation.&#8221;<\/blockquote>\n        <div class=\"author-meta\">\n                    <span class=\"author\">Lauren Jean,<\/span><span class=\"title\">Email Specialist and Owner of ByLaurenJean<\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"success-content-block_56b79f78b16ba685832e71c909fc871c\" class=\"block-success-content alignfull\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col\">\n        <style>\/* Works on Firefox *\/\n.image-overflow {\n  scrollbar-width: 12px;\n  scrollbar-color: transparent #dd7322;\n}<\/p>\n<p>\/* Works on Chrome, Edge, and Safari *\/\n.image-overflow::-webkit-scrollbar {\n  width: 12px;\n}<\/p>\n<p>.image-overflow::-webkit-scrollbar-track {\n  background: #transparent;\n}<\/p>\n<p>.image-overflow::-webkit-scrollbar-thumb {\n  background-color: #dd7322;\n  border-radius: 10px;\n  height: 63px;\n}\n<\/style>\n<div class=\"container\">\n<div class=\"row align-items-center\">\n<div class=\"col-md-6\">\n<div class=\"mb-4 mb-md-0 d-flex justify-content-center align-items-center image-overflow\" style=\"max-height:800px; overflow-y:scroll;\"> <picture decoding=\"async\"><source type=\"image\/webp\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/princessvs-emerald.png.webp\"><img decoding=\"async\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/princessvs-emerald.png\" alt=\"This campaign email offered two different styles of diamonds that went head to head and continued through a total of six different styles, like a tournament bracket.\" width=\"624\" height=\"1762\">\n<\/picture>\n <\/div>\n<\/p><\/div>\n<div class=\"col-md-6\">\n<h3>How Litmus Personalize Solved the Challenge<\/h3>\n<p>Lauren took advantage of a slower time in the jewelry industry and turned it into the perfect opportunity to engage with Kesslers\u2019 customers, while also learning more about their subscriber\u2019s personal preferences.<\/p>\n<p>In June, they launched a campaign called the Diamond Cut Showdown, which offered their subscribers the chance to vote on their favorite cuts of diamonds. The campaign offered two different styles of diamonds that went head to head and continued through a total of six different styles, like a tournament bracket.<\/p>\n<p>Rather than launching the campaign to their entire audience, Lauren A\/B tested the poll campaign against a control email with a regular \u201clearn more\u201d CTA that drove traffic to the website to see which email had higher click through rates.<\/p>\n<div class=\"col-12 p-4 float-start background-mint\" style=\"border-bottom-right-radius: 35px; border-top-left-radius: 35px; float: left;\">\n<p><em>\u201cWe conducted a series of A\/B tests featuring Live Polls, and the outcomes were remarkably consistent\u2014the live poll always outperformed! Because of the consistent performance of Live Polls, we have been able to roll out the Diamond Cut Showdown across the entire email list and gain valuable information about our subscribers\u2019 preferences.\u201d<\/em><\/p>\n<p class=\"float-start pb-0 mb-0\"><span class=\"text-uppercase bold\">Lauren Jean,<\/span><br \/>Email Specialist and Owner of ByLaurenJean<\/p>\n<p><picture decoding=\"async\" class=\"float-end\"><source type=\"image\/webp\" srcset=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-headshot.png.webp\"><img decoding=\"async\" src=\"https:\/\/www.litmus.com\/wp-content\/uploads\/2023\/10\/lauren-jean-headshot.png\" width=\"100\">\n<\/picture><\/p>\n<\/div>\n<\/div><\/div>\n<\/p><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div id=\"success-content-block_6ac648f8a47dd5f35ab9b56cda67bf97\" class=\"block-success-content background-mint alignfull\">\n  <div class=\"container\">\n    <div class=\"row\">\n      <div class=\"col\">\n        <h3 style=\"text-align: left;\">The Results<\/h3>\n<p style=\"text-align: left;\">Lauren hypothesized that the email with the option to vote would have better engagement\u2014and she was right. The live poll email variation had a 53% higher click through rate than the email without the poll.<\/p>\n<p>The Live Poll data is essential in helping Lauren segment future campaigns. Now that they know their subscriber\u2019s preferences they can <a rel=\"noopener\" href=\"https:\/\/www.litmus.com\/blog\/dynamic-email-content-to-increase-engagement\">create dynamic emails<\/a> that populate the customer\u2019s preference when there are various diamond shapes to showcase.<\/p>\n<p>Lauren noted that Litmus Personalize was \u201ca huge puzzle piece of effective email marketing\u201d in her <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/bylaurenjean.com\/implementing-litmus-personalize-polls\/\">case study about Kesslers<\/a> (which we highly recommend checking out).<\/p>\n<p>Additionally, Lauren has leveraged store locator analytics to pinpoint where customers are opening their emails and easily direct them to nearby stores. For engagement rings and other pieces of custom jewelry that aren\u2019t typically purchased online, this is especially helpful.<\/p>\n<p>Lauren has also used used Litmus Personalize to automatically incorporate Instagram feeds in emails to run giveaway campaigns, as well as Personalized Images to show their customers they know them.<\/p>\n<p>When it comes to personalization, Lauren\u2019s favorite advice is to creatively collect data without being intrusive. People often enjoy sharing their opinions, even in subtle ways.<\/p>\n<p>Want to learn more? Check out Lauren\u2019s full case study and the results about her client Kesslers Diamonds <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/bylaurenjean.com\/implementing-litmus-personalize-polls\/\">here<\/a>.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>ByLaurenJean uses Litmus Personalize Live Polls to increase click through rates by 53%<\/p>\n","protected":false},"featured_media":80784,"template":"","story_category":[9371],"industry_category":[9225,9226],"story_resource_hub_category":[10346],"class_list":["post-80766","story","type-story","status-publish","has-post-thumbnail","hentry","story_category-mailchimp","industry_category-marketing-ad-agencies","industry_category-retail-ecommerce","story_resource_hub_category-email-personalization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ByLaurenJean Customer Success Story - 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